Anaylst
Resume:
Madaline Munoz
Port Charlotte, FL
***************@*****.***
Summary
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Telecom analyst and project manager with over 15 years of experience in telecom repairs, installations, and management. I am highly proficient in project management, preventative maintenance, and troubleshooting. Skilled in customer service, vendor management, and contract negotiation. Diligent [Desired Position] with a background in telecommunications analysis. I am known for optimizing network performance and resolving complex technical issues to improve operational efficiency. Demonstrated expertise in data analysis and problem-solving, contributing to team success and project completion.
Experience
Telecom Analyst. / Project Manager
AVANTAGE COMMUNCATIONS GROUP
Jan 2008 – Jun 2024 (16 yrs 6 mos.)
· Worked with carriers to decommission services and returns of equipment · Have worked with AT&T and Verizon to program client’s systems after installation. As well as trained customers to work in the carrier’s portals. · Have saved customers thousands of dollars working on their bills and finding savings. · Knowledge of TEM, working on customer bills and adjusting errors. · Charged with telecom installations. I have managed many MPLS and SDWAN installs all over the world. Some with over 100 sites. · I have been successful in getting repairs completed quickly. · Collaborate with carriers to order services and work with technicians to ensure services are tested and working to the client's satisfaction.
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Senior telecom and Network analyst
HIP HEALTH PLANS OF NEW YORK
Jan 2000 – Jan 2008 (8 yrs 1 mo)
· Worked with many of the companies' locations managing the repair issues and new installation of telephone and Network services · Programmed and repaired telephones via the carrier's portals. · Ordered and updated issues also in the vendor's portals. · Project Managing IT departments as they build out a new network · following the PMBOK theology from charter to close of project. · Worked with auditors to complete a SOX project. Supervising the testing of IT networks and Written documentation. · Management Technical Knowledge: Strong written and verbal communication skills, including the ability to provide feedback to clients and other stakeholders · Collaborating with vendors in telecom, negotiated new contracts, worked closely with Verizon, AT&T, Lumen, Windstream, as well as Co-locations and Data Centers · Network infrastructure, Microsoft applications, SharePoint, VOIP, UCaaS, Cloud services, Sonet, SDWAN, TEM, Smartsheet.
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Education
New York University
Liberal Arts: Business
LaGuardia Community College
Telecommunications training
Licenses & certifications
HIPPA certified, 3 Project Management certifications, Avaya certified.
Skills
Dispatching Technicians to varies sites Fiber optic technologies Network troubleshooting Telecom billing systems Disaster recovery planning IP networking fundamentals Customer support experience Telecom infrastructure management Teamwork and collaboration Multitasking
Key accomplishments include:
Network & Infrastructure Design: Developed and implemented network architectures that promote efficiency and scalability.
Operational Excellence: Managed NOC operations ensured rapid disaster recovery at data centers, and coordinated emergency response strategies.
Regulatory Compliance & Construction: Collaborated with city code officials to secure necessary permits, facilitate construction, and install services; facilitated wayleaves for international clients.
Financial Impact: Expert in telecom expense management, successfully recovering thousands of dollars through detailed carrier invoice adjustments and customer billing strategies.
Leadership & Collaboration: Assembled high-performing teams and led strategic meetings that bridged internal initiatives with client goals.
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