Customer Service Quality Control
Resume:
J u lisa Alle n
832-***-**** ***********@*****.***
PROFESSIONAL CAREER OBJECTIVE
Seeking an opportunity where my professional experience and skills will allow me to make an immediate contribution as an integral part of a progressive company.
PROFESSIONAL SKILLS
Conflict Management
Superb Customer Service
Resilient and Adaptable
Relates Well to Others
Training & Development
Engages and Inspires Others
Demonstrates Accountability
Fosters Inclusive Work
Environment
Innovative Leadership
Drives for Results
Team Building
Maximize Productivity
Effective Leadership
Highly Motivated
PROFESSIONAL EXPERIENCE
Quality Control Analyst 1
July 2024- Present Empower Pharmacy, Houston TX
• • Performs routine environmental monitoring and documentation.
• • Reviews microbiological data and reports.
• • Monitors and records ISO classified cleanroom environmental conditions.
• • Oversees, monitors, and records critical temperature chambers (refrigerators, freezers, incubators, storage rooms, etc…) and investigates anomalous events.
• • Ensures environmental conditions are compliant in process and escalates any anomalous events.
• • Supports the media fill process by assessing operators and reviewing data and documentation.
• • Performs and documents equipment setup and process check on batch records.
• • Verifies that raw materials and other component materials meet specifications.
• • Performs document review of compounding activities such as cleaning records, line clearance forms and inventory sheets.
• • Verifies that product test results meet specification limits.
• • Submits samples to the appropriate lab for testing/analysis.
• • Assists with raw material release and movement.
• • Initiates and assists with quality events for deviation and complaint investigations.
• • Supports internal & external audits.
• • Maintains quality records such as, but not limited to, equipment calibration and maintenance, training, cleaning and environmental logs, deviation and complaint investigations, Certificate of Analysis, and clean room certifications.
• • Performs other duties as assigned.
Molecular Technologist,
November 2020 –June 2024 LabCorp, Houston, TX
● The aliquoted samples are collected from the lab assistants.
● To get the assays processed, load the samples into the Panther Hologic equipment.
. ● Perform maintenance on the Panther machines by changing wastes, reagents needed for each machine, and releasing results.
● Keep track of pending lists and look for samples that resulted in a processing mistake.
● Maintain inventory on controls, reagents, and supplies needed to run the COVID testing machines.
● Fill a Panther machine with women's health samples.
● Ensure that all aptimas are sent to the relevant machine.
● Make sure trichomonas, chlamydia, and HPV reagents have been properly mixed and prepared for the correct machine.
● After finishing the pending lists for the day, view and release the results.
● Bleach and alcohol should be used to clean the desk space and machines. Molecular Biology Lab Assistant, May 2020 to November 2020
Promptly receive and sort clinical lab specimens.
Responsible for preparing specimens for testing and analysis.
Effectively scan and process data entry of specimen and patient information.
Regularly ensure all lab equipment is working properly and perform minor instrumentation maintenance.
Responsible for troubleshooting any specimen related issues.
Executes timely housekeeping to maintain a clean and safe work environment.
Effectively complete record logs and other administrative duties as requested.
Follow all Standard Operating Procedures to ensure safety and quality standards.
Covid 19- Building, Aliquot, sample handling, SRS
Assist with processing of specimens when needed
Demonstrate the ability to make technical decisions regarding testing and problem-solving.
Prepare, test, and evaluate new reagents or controls LabCorp — Houston, TX
Histology, November 2019 to May 2020
Execute strong attention to detail while processing specimen test.
Correctly identifies proper tubes, containers, transport media and storage temperatures for each test type.
Determines specimen acceptability, consulting with supervisor, technologist, or pathologist as needed taking appropriate action when necessary.
Effectively follow all departmental policies and procedures related to data entry. EDUCATION
Prairie View A&M University — Prairie View, TX
Bachelors of Arts and Science — Chemistry (Forensic Science), August 2019 Related classes- General Inorganic Chemistry 1&2, Organic Chemistry 1&2, Quantitative Analysis, Physical Chemistry, Biochemistry, Inorganic Chemistry, University Physics 1&2, General Biology, Instrumental Analysis TECHNICAL EXPERTISE
Computer Skills:
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Labcorp Worksheet System, June 2020
Labcorp Lab System, June 2020
Specimen Integrity Status, June 2020
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