Administrative Assistant Customer Care
Resume:
Ashley Wallen
Middletown, OH *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Care Representative
RDI Corportation/Metronet Internet Company-Blue Ash, OH August 2023 to Present
I assist customers with their Metronet accounts, I also am in payment processing and I also am mainly a loyalty rep which means when customers are calling into cancel due to pricing or moving to another company I talk them into staying with us as a retention rep. I process payments, very Microsoft Word experience and also many other platforms.
Administrative Assistant
PTG LOGISTICS, LLC.-Mason, OH
September 2022 to May 2023
claims department. I would manage the Conn's, Costco and American signature claims, work with the adjusters that are at the various sites to get claims closed. Spoke with customers and claims Adjusters, site managers, delivery teams. Enter claims into our CRM system, create Word and Excel documents. Send out check requests, lack of Pursuits, denial letters. Also ran background/drug screens while vetting the company in, made sure all required documents were received from the potential teams, drivers, helpers.
• Managed day-to-day operations of Claims department
• Communicated with Claims Adjusters
• Handled phones and faxes
• Composed Open claims reports
• Responded to emails/faxes
• General clerical support duties including Claims, check requests, filing and faxing
• Input invoices/claims into CRM
• Prepare check requests
Benefit Program Specialist II
EVERSANA-Mason, OH
October 2021 to October 2022
Imbound calls, data intake, now taking sup calls, deescalating calls and a SME (chat support) STNA/CNA
Cedarview rehabilitation center-Lebanon, OH
May 2020 to October 2021
Patient care, stna, cleaning, charting
General Warehouse Associate
Home Depot wharehouse-Monroe, OH
November 2020 to July 2021
• Would unload, load products from the truck
• Scan/imput shipment boxes
• Create labels
• Line lead
Day Porter
Diversified Maintance-Mason, OH
December 2019 to November 2020
I clean restrooms, kitchenettes, stocking
STNA (State Tested Nursing Assistant)
Otterbein Senior Lifestyle Choices-Middletown, OH
January 2019 to May 2019
Patient care, cooking, cleaning, bathing patients, charting Housekeeper
Miami valley gaming-Lebanon, OH
December 2017 to December 2018
I clean bathrooms and the gaming floor, sweeping, use floor machines, clean machines, greet customers. 513-***-****
Customer Service Representative
Luxottica-Mason, OH
June 2018 to August 2018
I worked in eyemed... I would solve customer's problems, look through their medical plan to see when or if they were eligible for a new pair of glasses/contacts.
• Managed customer accounts
• Resolved customer issues
• Responded to inquiries and issues
Transcriptionist
Mymissassist
April 2014 to April 2017
I would listen to audio files and type everything in format. 513-***-****
Cashier/Customer Service
McDonald's-Middletown, OH
2008 to 2009
Supervisor
Burger King-Lebanon, OH
I also was a supervisor at McDonald's when I was younger I just cannot remember the dates. Same thing was here at Burger King, I know I left them in 2019 oh, I believe I started at the end of 2018. Cashier/Customer Service
Meijer-Middletown, OH
Education
High school or equivalent
Edgewood High School-Trenton, OH
August 2003 to May 2005
Skills
• Direct support
• Meal Preparation
• Home Care
• Typing skills (10+ years)
• Customer Service (8 years)
• Buffing (1 year)
• Quality Assurance
• Housekeeping (4 years)
• Commercial Cleaning (2 years)
• Vital Signs (1 year)
• Word (10+ years)
• Custodial Experience (8 years)
• Microsoft Excel
• Good listening skills (10+ years)
• Excel (10+ years)
• Senior care
• Microsoft Word
• CRM Software (2 years)
• Load & Unload
• Negotiation
• Time Management
• Budgeting
• Communications
• Caregiving (4 years)
• Fast paced environment (10+ years)
• Cleaning (10+ years)
• English
• Documentation review
• Telemarketing
• Customer support
• Basic math
• Microsoft Office (10+ years)
• Windows (10+ years)
• Filing (2 years)
• Laundry (10+ years)
• Communication skills
• Supervising experience
• Porter Experience
• Patient Care (1 year)
• Floor Care
• Food Preparation
• Analysis skills
• retail sales
• Hospitality (6 years)
• Behavioral health
• Upselling
• Google Suite
• Medical Records
Certifications and Licenses
Certified Nursing Assistant (CNA)
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