Software Development Testing

ZUKISWA SIBUTHA

Centurion, South Africa, ****

+27-78-770-****

**************@*****.***

Professional Summary

I have understanding of software testing life cycle (STLC) and software development life cycle (SDLC), and familiarity with test design techniques: boundary value analysis, equivalence partitioning, etc. I am detail-oriented and analytical with a strong foundation in data analysis, programming, and requirements gathering and use cases. Excellent communication and problem-solving abilities, with a proven ability to collaborate with cross-functional teams to deliver impactful solutions.

Key Skills & Technologies

IT Service Desk Support Troubleshooting Incident Management

Agile & Waterfall Methodologies SDLC

ISTQB Foundation Certified

UML Requirements Gathering Technical Documentation

SQL (MSSQL, TSQL) Power BI Java VB.Net HTML

ITIL 4 Foundation Microsoft 365 SharePoint 365

CRM: Microsoft Dynamics 365 ERP: Dynamics 365 F&O

Retail Systems: Modern POS Active Retail OneX

Communication Analytical Thinking Technical Support

Education

Vaal University of Technology (VUT) – Vanderbijlpark, South Africa

National Diploma: Computer Systems Engineering (Inservice Training Pending)

Tshwane University of Technology (TUT) – Pretoria, South Africa

Certificate: Computer Studies – 2003

Professional Experience

Service Desk Administrator

Signature Cosmetics and Fragrances – Johannesburg, South Africa

Aug 2023 – Mar 2024

Logged support incidents via Microsoft Dynamics 365 CRM for stores and head office.

Troubleshot network and hardware issues (fibre, routers, modems, printers, scanners).

Provided support for Modern POS, uploading promotions and allocations via Dynamics 365 F&O.

Performed new device setups for store and office use.

Service Desk Analyst

Pink Elephant – Sandton, South Africa

Oct 2021 – Jul 2022

Provided Level 1 and 2 support for TFG’s enterprise systems including Active Retail, OneX.

Handled VPN access (FortiClient), RFID scanners, and RIOT Portal issues.

Logged incidents and service requests, escalating where necessary.

Customer Service Agent

Altron Bytes – Johannesburg, South Africa

Jan 2021 – Apr 2021

Resolved SIM-related issues (swaps, blacklisting, locking/unlocking).

Advised customers on network connectivity and escalated persistent issues.

Service Desk Analyst

Business Connexion – Johannesburg, South Africa

Mar 2016 – Mar 2017

Delivered remote support, user account creation, and password resets.

Managed hardware issues and software installations across multiple branches.

Processed IT asset requests and allocations (laptops, phones).

Languages

English – Proficient

Zulu – Advanced (Native)

Xhosa – Advanced

Driver’s License

Category C1

References

Name: Yashveer Sewdass

Contact: 082*******/011-***-**** / yashveer@signaturecosme cs.co.za

Name: Mrs Katrien De Vos

Contact: 011-***-****/078******* / ********@***.**.** / *.*****@************.**.**

Name: Mr Sipho Mathelela

Contact: 076******* / *****.*********@******.***

Name: Mrs Yolande Fraundorf

Contact: (012-***-****/082******* / **********@***.**.**

Contact this candidate