Sales Manager It Support
Resume:
CURRICULUM VITAE
Muhammad K Alam
Address:-**** Center St,Cell:+1-707-***-****
Lake Charles, LA 70607 E-mail:-***.********@*****.*** OBJECTIVE
SeekingachallengingcareerwhereIcanapplytheoreticalknowledgeonpracticalgrounds.Andtoworkforanorganization, which will provide me the opportunity to maximize my abilities as well as enhance my knowledge WORK EXPERIENCE
April 2024, Till to Date Wireless Accessories (Laxmee LLC) United States 496 W Prien Lake Rd
Lake Charles LA 70601
Sales Manager & Tech
hardware & software harmony as well as diagnostic precision
customer first solutions
reliable and responsive service as precision driven support
Strategic leadership with revenue growth catalyst
cross functional collaboration with differ locations in different states June2011,December2020 FaujiFertilizerCompanyLimited(MirpurMathelo), Pakistan
Instruments & IT department FFC
IT Support Engineer
Install and configure hardware, operating systems new applications servers, printers, computer work stations etc
Surveillance, Installation, Commissioning, Supervision, CCTV
Installation and maintain biometric access control
Talk with staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
Troubleshoot system and network problems, diagnosing and solving hardware or software
Faults Provide support, including procedural documentation and relevant reports
Follow diagrams and written instructions to repair a fault or set up a system
Support the roll-out of new application.
Set up new users' accounts and profiles and deal with password
issues Respond within agreed time limits to call-outs
Work continuously on a task until completion (or referral to third parties, if appropriate)
Record time and materials used on daily work assignment
Address user tickets regarding hardware, software and networking
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until resolve an issue
Customize desktop applications to meet user needs
Record technical issues and solutions in logs
Direct unresolved issues to the next level of support personnel
Working within a TCP/IP network environment, including DHCP, DNS and Ethernet Certificates:
Cisco certified network Associate (Routing and switching) from CORVIT Pakistan. VOIP from CORVIT Pakistan.
Dec 2010, May 2011 Myson EngineeringSystems,Lahore Pakistan Site Engineer
Nokia (Telenor) Project:
Nokia Equipment:Key Responsibilities included
Installation ofNokiaUltrasiteBTS(OutdoorandIndoor)InstallationofNokiaFlexihopper(M/W)4E1,8E1,16E1PDH links.
Commissioning & trouble shoot of Nokia Flexi hopper (M/W) 4E1, 8E1 and 16E1 PDH links.
Installation & commissioning of Nokia Flexi hopper Space diversity PDH links. SOFTWARE TOOLS
Hands on Nokia BTS Manager, Nokia Hub Manager, Nokia HW Configuration & Nokia Hopper Manager NOKIA (TELENOR) LOS SURVEY:
Path survey, Flash test, Balloon test
Dec 2008, Nov 2010 Wateen Telecom,Lahore Pakistan
Executive GPON Planning & Design
Design and Planning of the FTTH (Fiber to the Home)optical networks using GPON technology.This also includes calculating transmission loss on Planning Tools.
Installation of GPON Sites (OLT, ODF and Rectifier)
Configuration of OLT
Configuring ONTs (internet and SIP service)
WDM video Equipment installation
Coordination of all the activities of GPON Integration with Core elements
Service testing with Vendor (Huawei Telecom)
Supervision of Optical Fibre cable laying (both indoor & outdoor) Feb 2008, Nov 2008 Wateen Telecom,Lahore Pakistan
Executive HFC
Duties included HFC Network Deployment for Lahore DHA (Defence Housing Authority) Project.
Installation of HFC Sites
Coordination with supplier for the purchase and order placement of equipment
Supervision of installation of cabinets in field
Supervision of Optical Fibre cable laying (both indoor & outdoor) Dec 2007, Feb 2008 Wateen Telecom,Lahore Pakistan
Internee in Optical Fibre deployment (metro sites)
A sound knowledge under technical assistance
Sound coordination in the fibre deployment in Gujrat, Gujranwala & Sialkot
Well hand on OTDR and Splicing
Connectivity of warid sites providing a redundant path for traffic
Connectivity of corporate sector via wateen fibre ring EDUCATION
2007 Government College University, Lahore
MSc. Telecommunication
2004 Government College University, Lahore
Bachelor in Science Electronics
FINAL PROJECT
RF PLASMA INTERACTION
DISTINCTIONS
Ability to work with large project team
Ability to meet deadlines.
Energetic work under pressure.
Analytical approach in identifying problems,initiating and implementing positive change.
Ability to accomplish various tasks simultaneously. TECHNICAL SKILLS
Simulation Tools Matlab 7.0,CCNA
REFERENCES
Tariq Mehmood khan Safder Ali
Senior Executive – Wateen Telecom, Pak CA to RM Brigadier Waheed Akhter FFC-MM Tel:+92-323-******* Tel+92 723 661500-5 Ext:- Cell:-
Email:*****.*******@******.*** Email:*******@***.***.** Muzaffar Adtiyanawalla
CEO:- Wireless Accessories (Laxmee LLC)
Tel:+1-469-***-****
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