Los Angeles Program Manager

ED RHODES

Los Angeles, CA 310-***-**** *******@********.*** https://www.linkedin.com/in/ed-rhodes

SENIOR PROGRAM & PROJECT MANAGER

Experienced Senior Program Manager with extensive experience leading engagements in the Digital Marketing and Advertising industry. Strong technical and marketing professional with an extensive background in Automotive Marketing, Financial Services, Public Health, Retail Banking and Life Sciences.

AREAS OF EXPERTISE

Program/Portfolio Management Client Relationship Management Content Strategy PMO Process and Procedure Risk Management Vendor Management Web Strategy and Development Process Improvement and Training

PROFESSIONAL EXPERIENCE

The UPS Store Los Angeles, CA May 2024 – Dec 2024

Customer Service Associate

Assisted customers to provide the various services offered at the store such as processing Amazon returns, printing and copy services, pricing and packaging of both domestic and international shipments, fax services, custom packaging.

Process financial transactions using the UPS customer service and POS systems.

Executed duties related to store opening and closing procedures including cash drawer reconciliation.

Accenture Song Los Angeles, CA September 2018 – April 2023

Sr. Manager, Program and Project Management

Led large-scale technology programs and projects, managed client relationships, and ensured successful delivery within scope, timeline, and budget.

Developed and executed activities related to end-to-end program and project management, including project plans and estimates, scoping and requirements through implementation and deployment. Proactively monitored, managed and reported on the execution of deliverables.

Primary POC for UI/UX marketing deliverables for the MyTurn.ca.gov website. Achieved goal of 1 million citizens vaccinated in first 4months.

Led “Abbott Freestyle Libre 2” Pilot Program and rollout which led to on schedule full market rollout.

Process development and refinement within group to improve team efficiency and delivery time for CDPH website during the pandemic.

Led a team of UX/UI designers and frontend developers to enhance the customer experience of a California State Agency Customer Agent application. The app was essential in assisting clients to receive benefits from the state and increased productivity of CS agents assisting clients.

Account and Program lead for development and maintenance of online shopping tools and services for major U.S. Automobile company.

MXM, part of Meredith Corporation Los Angeles, CA May 2011 – August 2018

Program Manager & Account Lead

Program and Account Lead for AHM and Ford digital properties. Successfully led marketing and creative engagements for other clients in the Insurance, Life Science and Health care industries.

Successfully executed and delivered multiple deployments and initiatives for Acura.com, Honda and Acura Owners sites, and various other AHM properties by leading a team of experts in project management and execution.

Provided excellent service oversight and management, ensuring customer satisfaction and timely delivery of projects.

Demonstrated strong problem-solving skills by effectively handling issue and risk escalation and resolution.

Skillfully managed financial and contract management activities for various projects, resulting in optimized cost and timely delivery.

Successfully managed budget, staffing, and planning for multiple projects, ensuring their timely completion and within budget.

Proactively identified new opportunities for service expansion, resulting in increased revenue and customer satisfaction.

Provided production support for the Ford Brand site, Shopping Tools, Analytics, and various services and properties for the Ford.com domain, ensuring high availability and timely issue resolution.

Genex Los Angeles, CA March 2007 – April 2011

Sr. Project Manager

Managed complex projects, delivered them on time and within budget, and led cross-functional teams to ensure successful project outcomes.

Sr. Project Manager overseeing website maintenance, enhancements, model launches, CRM programs and promotional campaigns for Honda Owners and Financial Services websites.

Led a team responsible for enhancement and production support of online bill payment system for financial services websites thereby reducing the cost of servicing accounts significantly and processing payments of over $30ML per month.

Responsible for Budget, Staffing, Planning and Delivery of regularly scheduled maintenance, finance offers and additional site functionality.

ADDITIONAL RELEVANT EXPERIENCE

Citigroup

Global Online Banking Deployment/Integration Manager

20 years’ experience leading International and Domestic Internet banking deployments for Citibank .

PROFESSIONAL DEVELOPMENT AND CERTIFICATIONS

Certified ScrumMaster (CSM)

Scrum Alliance

UCLA Extension

Microsoft Excel

Scaled Agile

SAFe Product Manager Course

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