Customer Service Support

OBJECTIVE

EDUCATION EXPERIENCE

STRENGTHS AND EXPERTISE

***********@*****.***

MONIQUE D. MAXWELL 954-***-****

Dedicated and detail-oriented professional with strong experience in customer service, retail, event coordination, and sales. Known for managing multiple responsibilities, collaborating with diverse teams, and delivering exceptional client experiences. Seeking to bring strong communication, organization, and creative problem-solving skills to a growth-focused organization.

Delivered high-quality customer support via phone, email, and in-person, assisting over

100 clients weekly.

Resolved technical and billing issues, increasing customer satisfaction scores by 20%.

Collaborated with internal departments to troubleshoot customer concerns and ensure

timely resolution.

satisfaction.

Trained 2 new team members on system tools and best practices, supporting smoother

onboarding.

Customer Service Representative- ABC Consultant

Group

Event Management

Customer Service

Retail Sales

Media & Design

Budgeting &Planning

Fashion Designer

Team Collaboration

Social Media Advertising

Fashion Show Production

Successfully coordinated fashion show overseeing artistic direction, vendor relations, and event Provided comprehensive customer support, ensuring high satisfaction levels in repeats business in retail Assisted in managing daily office operations, including scheduling communication and event, set up enhancing overall efficiency

Stephenson High School, Stone Mountain-May 2019

Georgia Gwinnett College

pursuing undergraduate studies

Fashion Marketing, Retail Certification Board 2019 Certified in Retail Merchandising

College Coursework

High School Diploma

December 2024 – Present

DECA

Marketing Manager

Student Engament Specilasit - Office of Student

Life

Georgia Gwinnet College

July 2022 - May 2024

Assist with daily SISC tasks, including answering phone calls in a professional manner, collecting mail, filing, scheduling, etc. Provide assistance and accurate information to GGC students, faculty, staff, and guests.

Maintain a level of security in designated areas and maintain a clean work environment.

Assist with establishing and enforcing building and department policies and procedures.

Fashion Show Coordinator - Residential Activities

event management, budgeting, vendor coordination

venue selection collaborate with designers, stylists, and other professionals to create a cohesive and memorable experience

responsible for the overall artistic direction of a fashion show, from conceiving the theme and mood to selecting models, styling outfits

coordinating the show's presentation. choose appropriate fabrics and trims

collaborating with suppliers to ensure the desired aesthetic and quality.

May 2023- July 2024

• Provided tailored supplement recommendations based on customer needs and wellness

goals.

• Created merchandising displays and kept inventory organized and up to date.

• Built strong relationships with gym partners to promote product knowledge and recurring

sales.

• Educated customers on health trends and new products. Customer Service /Sales Associate GNC

July 2022 - October 2022

Contact this candidate