General Manager Customer Service

YADIRA NIETO

****************@*****.***

210-***-****

HTTPS://WWW.LINKEDIN.COM/IN/YADI-NIETO-722524331/

SUMMARY

Experienced General Manager with a strong background in financial acumen and regulatory compliance, overseeing vendor payments and financial obligations. Proficient in payroll management, scheduling, and customer service, with a focus on enhancing guest satisfaction and addressing inquiries effectively. A detail-oriented professional with expertise in preparing detailed invoices and maintaining accurate financial records.

SKILLS

oFinancial record keeping

oPayroll management

oInvoice preparation

oBudget and financial planning

oCustomer service excellence

oInventories

oAccounts payable

oAccounts receivable

oComputer systems

oEmployee training

oProblem solving

oMultitasking

oDecision maker

oCash handling.

EXPERIENCE

General Manager - Bagheri LLC, Roam and Range Restaurant - San Antonio, TX

January 2014 to present

Manage and process company’s financial obligations to vendors and suppliers, assuring timely and accurate payments.

Managed by-weekly payroll and schedules for 25 employees.

Create menus for high-end catering functions, staying update on new trends.

Review event contracts to ensure successful execution.

Prepare invoices with detailed breakdowns for accurate client payments.

Assisted employees with menu questions, customer satisfaction, and system issues.

Advertise the restaurant by adding photos and videos to media pages which increases our client portfolio.

Assistant Manager-Bagheri LLC, Papa Nachos Restaurant – San Antonio, TX

June 2005-January 2014

Enhanced customer service by addressing guest needs.

Supported staff with menu, customer satisfaction, and computer system inquires.

Managed bi-weekly payroll and schedules for 20 employees.

Continuously developed skills in administrative tasks.

EDUCATION

Bachelor’s in business administration in accounting, Texas A&M University - San Antonio, TX. GPA: 3.76

Associates of Arts in Accounting, San Antonio, College – San Antonio, TX. GPA: 3.77

Administrative Secretary, Academia San Francisco Xavier, Morelia, Michoacan, Mexico, GPA: 3.80

Awards

Magna Cum Lade, Texas A&M University, Fall 2024

President’s list, San Antonio College, Spring 2021

Dean’s list, San Antonio, College, Spring 2020

VOLUNTER EXPERIENCE AND INTERSHIP

Literacy Leadership at Texas A&M, 2020

Volunteer income Tax Assistance San Antonio, 2018

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