Quality Assurance Customer Service
Resume:
Bridgette Ann Jasmine Jones
Coraopolis, PA 15108
Summary:
Highly skilled professional with a proven ability to manage in a high volume, fast paced environment.
Work Experience:
Relationship Banker for First National Bank, Pittsburgh, PA.
March 2023 till date.
Work the Teller Line, Customer service with deposits and withdrawals, Open checking, savings, certificate of deposit and IRA accounts. Processed small business loans, credit card applications, auto loans and HELOC and Line of Credit loans. Audit Teller and Cash Vault on a daily basis. Overall daily ordering of Foreign and domestic currency.
Quality Assurance for Connective Rx, Pittsburgh, PA – Contracted through Wand Pro Unlimited.
November 2022 till February 2023
Responsible for communications and management of concerns regarding treatment. Primary responsible for supporting the needs of the client representatives within a geographic territory. Point of contact between the MDO and/or HCP representative. Quality Assurance audits of verifications of benefits for re-verification and annual reviews. Review cases for pharmacovigilance: detecting, understanding and reporting adverse reaction to drugs.
Team Leader, Mortgage Connect LP, Moon Township, PA
November 2019 - October 2022
Responsible for building of a team to cure documents that were rejected or had critical deficiencies. Created and implemented extensive departmental training policy and procedure on resolutions of document deficiencies. Set goals and measure metrics to monitor productivity of staff. Regular conference calls with clients addressing any concerns. Point of escalation for any after closing issue or problem from borrower, lender or third party.
Research and authentication of mortgages to ensure free of liens or judgements for loan policy to be issued around the US. Directed the team responsible for non-licensed policy issuance including offshore staff. Assigned work to the team on a weekly basis and managed the pipeline to ensure no delinquent policy. Ensured payments settled before policy can be issued. Train and coach team members as needed.
Specialty Department Supervisor/Omni Channel Supervisor
J.C. Penney Inc., Pittsburgh, PA
November 2009 - November 2019
Drive Sales, Credit and Customer Service for my departments (Fine Jewelry, Fashion Jewelry, Mens, Womens & Kids Shoes, Handbags & Accessories, Lingerie and jcp.com). Merchandising and executing sets around the store. Auditing jewelry sales and inventory on a daily basis. Digital keep in touch program for jewlery department, keeping track of jewelry repoairs going out and coming in. Ensuring that customers were notified of their jewelry repairs to be picked up and also notifying customers of their online jewelry orders when they came in.
Processing payroll, work orders, grassroot sale events and coaching Associates on a daily basis. Ordering instore supplies.
Communications Specialist.
Communications Solutions LLC, Springfield, MO
August 2000 - August 2008
Processed communication accounts over the phone and provided customer service.
Human Resources Specialist
Northrup Grumman Technologies – Springfield, MO.
March 1984 to March 2000
Processed Health Benefits for 1100 employees, scheduled events and meetings. Processed account-receivables and payables. Reported to the Vice President of Human Resources.
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