Information Technology Customer Service

BRIAN BROWN

954-***-**** ️ *******@****.****.***

PROFESSIONAL SUMMARY

Versatile IT professional with strong experience in system administration, network infrastructure, and enterprise-level support. Proven expertise in Windows environments, Microsoft cloud technologies, and cybersecurity practices. Solid understanding of blockchain, smart contracts, and decentralized applications. Adept at improving IT operations, managing enterprise tools, and supporting high-performance teams in fast-paced environments.

CORE COMPETENCIES

Windows OS & Server Administration Active Directory Azure SCCM

Endpoint & Mobile Management (Intune) MFA Cloud Security

Network Infrastructure VPNs Cisco LAN/WAN

Construction IT Support CMiC Bluebeam AutoCAD Vectorworks

Help Desk/Tier 2-3 Remote Support VoIP (Mitel/Polycom)

Digital Forensics & A/V: Cellebrite EnCase TrialDirector Adobe Premiere

Strong Communication Problem Solving End-User Training Fast-Paced Execution

CERTIFICATIONS

Information Technology Support Specialist

Microsoft Office Specialist (MOS)

Computer Information Data Specialist

Help Desk Support Technician

EDUCATION

B.S. Information Technology Management & Cybersecurity

Indian River State College – July 2024 GPA: 3.6

PROFESSIONAL EXPERIENCE

Straticon Construction Group

IT Field Engineer & Software Support Specialist

May 2018 – Nov 2024

Led Office 365 and Azure migration for 350+ devices, improving security and cloud access.

Administered Intune policies, MFA, and remote management tools.

Supported Preconstruction teams with IT tools and construction software.

Scheduled meetings, managed executive calendars, and arranged travel.

Handled administrative tasks: phones, interoffice messaging, documents, mail.

Ordered team supplies and managed A/V and IT setups for meetings.

Attended staff meetings, took notes, and followed up on assigned actions.

Jupiter Medical Center (Microsoft-Sponsored Project)

IT Desktop Deployment Specialist & Field Engineer

May 2014 – 2018

Deployed Office 365 to 3,000+ devices across hospital departments.

Maintained secure network operations and supported 2,300+ employees.

Handled AD user provisioning, remote support, and cybersecurity implementation.

Documented IT service tickets and ensured fast issue resolution.

TECHNICAL SKILLS

OS: Windows XP–11, Windows Server

Cloud/Security: Azure, Intune, SCCM, MFA

Networking: VPN, LAN/WAN, Cisco, CAT 6

Software: Office 365, CMiC, AutoCAD, Bluebeam, Vectorworks, Lansweeper

Support: Ticketing, Remote Access, VoIP

Tools: Cellebrite, EnCase, Adobe Premiere, TrialDirector

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