Front Desk Customer Service

Sithabile Gwiyo

+263*********

**************@*****.***

Block 54,B7 Tagarika flats Mbare Harare Zimbabwe

Profile

A young vibrant, flexible, responsible, innovative, passionate and committed professional with great communication and interpersonal skills, whose able to develop good working relations at all levels and work under pressure to meet tight deadlines with or without supervision. Moreover a fast learner whose willing to learn new skills and knowledge.

Skills

• Customer service

• Data Analysis & Management

• Effective communication

• Problem solving

• Bilingual

• Driving

Work History

Moors world of sports betting company

Betting Clerk (August 2019-current)

Duties

• Taking bets from customers

• Paying out money on winning bets

• Issuing tickets and preparing summaries on transaction

• Verification and identification of account balances of customers

• Monitoring monetary amounts placed on race entrants

• Attending betting inquiries and queries over the telephone Econet wireless Zimbabwe

Sales representative (Feb- August 2019)

Duties

• Product and service Sales to customers

• Prepare sales reports

• Developed and maintained promotional sales activity

• Prepared sales action plans and strategies

• Carried out quality checks of product and service delivery

• Developed and maintained customer database

Astro Mobile Zimbabwe

Credit Clerk (July 2018-feb 2019)

Duties

• Verification and validation of credits

• Reconciliation of creditors monthly instalments

• Arranged special payment plans for creditors

• Prepared customer invoices and database management for all payments

• Attending to customers inquiries and queries

Academic qualifications

University of Zimbabwe 2015-2018

• Bachelor of Arts Honors degree in Linguistics: Language and Communication Murewa High school 2013- 2014

• Three 3 Advanced level passes in Arts Subjects

Murewa High school 2009-2014

• Eight Ordinary Level passes including English and Science subjects Hobbies

• community work

• watching documentaries

• cooking

References

Mr Tafadzwa Dondo

Moors World of Sports (Betting Company)

The Human Resource Manager

Mobile: +263********* / +263*********

Email: ********@*******.**.**

Mr Zwidzai Chinyowa

The University of Zimbabwe

Linguistics Department

Assistant lecturer

Mobile: +263*********

Email: ********@*****.***.**.**

Contact this candidate