Technical Support Systems Engineer

Jereme Hadenfeldt

******.**********@*****.*** LinkedIn: linkedin.com/in/jeremehadenfeldt

Systems Engineer II Resume

Professional Summary

Results-driven IT professional with over 13 years of customer service experience, 9 years in technical support, and 4 years in network administration. Adept at maintaining and improving IT infrastructure, troubleshooting, and implementing new technologies. Experienced in enterprise-level systems engineering, virtualization, and cloud computing. Passionate about problem-solving, collaboration, and continuous improvement in IT operations. Proven ability to manage projects, coordinate with vendors, and support mission-critical IT environments.

Technical Skills

Operating Systems: Windows Server (2012, 2016, 2019), Linux (Ubuntu, Red Hat), MacOS, Windows (7, 8.1, 10, 11)

Infrastructure & Virtualization: VMware, Hyper-V

Cloud & Identity Management: Microsoft 365, Entra ID (Azure AD)

Network & Security: Active Directory, Group Policies, Firewalls (Fortinet, Palo Alto, Checkpoint), Load Balancers

Monitoring & Backup: SolarWinds, Barracuda, Unitrends

Hardware & Endpoint Management: Laptops, Desktops, VoIP, Printers

Professional Experience

City of Chesapeake – Chesapeake, VA

Client Technology Analyst I (February 2020 – Present)

Maintain and enhance network infrastructure, Active Directory, and enterprise IT equipment.

Assist in Office 2010 to Microsoft 365 migration, providing staff training and support.

Upgrade and manage Windows Server environments from 2012 to 2019.

Utilize SolarWinds and TrackIT for proactive monitoring and troubleshooting.

Collaborate with network engineer on infrastructure enhancements, including switches, firewalls, and security protocols.

Support virtualization projects, including Hyper-V Servers.

Computer Operator (June 2019 – February 2020)

Managed data center security, routine maintenance, and server monitoring.

Provided second-tier IT support and resolved complex user issues.

Diagnosed and resolved equipment malfunctions to ensure continuous operations.

Performed data backups and implemented security best practices.

Cox Communications – Chesapeake, VA

Technical Support Technician (September 2018 – June 2019)

Provided remote troubleshooting for computer systems, software, and network issues.

Configured and provisioned modems, routers, and TV receivers.

Educated customers on new service offerings and recommended solutions.

Panasonic – Chesapeake, VA

Technical Support Specialist (March 2017 – September 2018)

Delivered tier-1 and tier-2 support for Panasonic laptop users.

Configured LAN, WWAN, WLAN, VPN, and firewalls for corporate clients.

Managed Active Directory and user account administration.

Slait Consulting – Virginia Beach, VA

Network Administrator (June 2014 – August 2015)

Addressed IT escalations via ServiceWise ticketing system.

Managed Active Directory, SCCM, and corporate network infrastructure.

Configure and Deploy Cisco Managed layer 3 switches

Deployed and maintained IT assets across multiple company branches.

Configured and supported VOIP phone systems.

Configured and deployed firewalls (Sonicwall, Palo Alto, and Fortinet)

Certifications & Education

CompTIA A+ (March 2008)

CompTIA Network+ (April 2009)

Coursework in Information Technology, Old Dominion University

Key Qualifications for Systems Engineer II

Extensive experience with Windows Server, VMware, and Microsoft 365 administration.

Strong expertise in identity and access management (Active Directory, Entra ID).

Proficient in system monitoring tools (SolarWinds) and enterprise data protection solutions (Unitrends and Barracuda).

Skilled in project management, implementation planning, and vendor coordination.

Excellent communication, documentation, and teamwork skills.

References available upon request.

Contact this candidate