Customer Service Front Desk

************@*****.***

+263-*********

*** ****, ***** ********

Microsoft Office (Word, Excel,

Outlook) - Excellent communication

and interpersonal skills - Strong

problem solving and conflict

resolution skills - Ability to work

effectively in a team environment -

Totally customer-centric - Excellent

and sound listening skills - Great at

demonstrating a professional and

healthy relationship -

Patientcentered service: Provided

exceptional customer service in the

hospitality industry, ensuring

seamless guest experiences. - Front

desk management: Managed front

desk operations, including

checkin/check-out processes,

recordkeeping,

Relationship Building • Teamwork •

Reservations Management •

Accident Prevention • Petty Cash

Handling • Corporate Relations •

Quality Standards Maintenance

September -2021 - August-2024

2022

NOLLEEN PHIRI

Dedicated and customer-focused Guest Service with 2+ years of experience in the hospitality industry. Proven track record of providing exceptional service, and working effectively in a team environment. Eager to leverage my skills in your organization as a Receptionist.

Waitress

Tawbet Pvt Ltd ( Villasatt and Villazwei Guesthouse)

- Greet guests and ensure that guest service

officers are assigned to handle their queries

- Look through reservations for the day,

ensuring that they are properly followed up.

- Oversee the check-in and check-out

procedures, ensuring that they are run in a smooth manner.

- Inform guests about the facilities and

services offered by the hotel and encourage them to make use of them.

- Perform daily facility checks to ensure that

all amenities are available, and that the premises are clean and maintained

- Resolve guests’ complaints and issues, aiming

to ensure that repeat business opportunities

- Provided exceptional customer service,

responding to guest inquiries and resolving issues promptly

- Demonstrated strong communication and

interpersonal skills, interacting with guests

and colleagues

- Maintained accurate records and handled

cash handling responsibilities.

Tourism and Hospitality Degree

Chinhoyi University of Technology

Pass

SKILLS

INTERESTS

OBJECTIVE

EXPERIENCE

EDUCATION

English Very Fluent

Emmanuel Chapfuwa - Tawbet Pvt Ltd

Manager

****************@*****.***

+263-**-***-****

LANGUAGES REFERENCE

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