Support Specialist Administrative

ZONNA ADAMS

*** ******** **** **** 803-***-****

Columbia, SC 29209 ************@*****.***

ACCOMPLISHED PROGRAM SUPPORT SPECIALIST

Adept, dedicated, detail-oriented, and highly accomplished Program Support Specialist with a career characterized by more than 13 years of progressive experience providing critical administrative support and working collaboratively with internal and external stakeholders. Proven excellence collecting and managing data and generating comprehensive reports. Demonstrated expertise in scheduling and coordinating meetings and events. Unparalleled ability to evaluate and improve processes. Consummate professional who works well autonomously and as an integral part of a team. Highly skilled at adapting to changes in a fast-paced environment. Exceptional verbal and written communicator who consistently cultivates viable relationships and contributes to meeting organizational goals.

Core Competencies

w Administrative Support w Process Improvement w Event Coordination

w Relationship Management w Data Analysis & Reporting w Customer Relations

w Scheduling & Records Maintenance w Complex Problem Solving w Task Prioritization

w Effective Collaboration w Verbal & Written Communication w Adaptability

PROFESSIONAL EXPERIENCE

COLUMBIA VA FISHER HOUSE, Columbia, SC 2023 – Present

Program Support Assistant

Provides dedicated administrative and operational support to management and families.

Ensure efficient operation and monitor supply inventory.

Collect and maintain critical data related to lodging.

Maintain thorough records and generate comprehensive reports on activity.

Evaluate overall workflow and identify needed process improvements.

Collaborate with management to coordinate events.

Contribute to meetings with management and other team members.

Provide unparalleled customer and patient support.

FAMILY MEDICAL CENTERS, Columbia, SC 2022 – 2023

Advanced Medical Support Assistant, Business Office

Entrusted with scheduling and rescheduling appointments in a timely and accurate manner.

Ensured strict adherence to facility SOP’s.

Conducted daily review of consultations in order to input appropriate patient actions in GUI system.

Maintained updated patient demographic information.

Communicated medical center policies to appropriate parties.

VA HEALTH CARE SYSTEM, Columbia, SC 2019 – 2022

Advanced Medical Support Assistant, Call Center

Fielded incoming calls and greeted patients and visitors.

Ensured efficient patient flow.

Scheduled appointments in accordance with organizational policies and procedures.

Prepared pre-appointment documentation.

Facilitated patient check-in process.

Zonna Adams Résumé Page 2

DORN VA HEALTH CARE SYSTEM, Columbia, SC 2017 – 2019

Certified Nursing Assistant

Maintained patient confidentiality and consistently advocated for well-being of all patients.

Communicated effectively with staff, veterans, and families.

Assisted patients with daily living activities.

Checked and recorded vital signs and assisted patients with mobility.

Demonstrated keen understanding of clinical procedures.

PRISMA HEALTH BAPTIST, Columbia, SC 2016 – 2018

Nursing Assistant, Preceptor, Unit Secretary, Acute Care Extender

Checked and accurately recorded patients’ vital signs.

Served as integral part of treatment planning team and educated patients and families.

Cleaned and disinfected Dina map machine.

Entrusted with accurate charted and reporting for intake and output.

Assisted patients with daily living activities and mobility.

Scheduled patient appointments.

Additional Professional Experience

U.S. Army, Recreation Aide, Ft. Jackson, SC (2015 – 2016)

Scales Avenue CDC, Supervisory Program Lead, Ft. Jackson, SC (2012 – 2015)

Hunter Army Airfield, Program Assistant, Savannah, GA (2011 – 2012)

Lemira Elementary School, Behavioral Specialist, Sumter, SC (1994 – 2011)

EDUCATION

NOVA NORTHEASTERN UNIVERSITY, Fort Lauderdale, FL

M.S. in Early Childhood Education with Specialty in Pre-Kindergarten and Primary (2003)

MORRIS COLLEGE, Sumter, SC

B.S. in Organizational Management (2000)

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