Customer Support Service

AAYISHA MUWAFFIKA J.S

MBA Fresher Specialization in HR

861******* ******************@*****.***

https://www.linkedin.com/in/aayisha-muwaffika-50b68924b Nagapattinam SUMMARY

As an MBA graduate specializing in HR and Finance, I am enthusiastic about leveraging my knowledge and skills in a professional work environment. My experience in customer support and internships, combined with numerous awards and recognitions, reflect my dedication and capability to contribute effectively within an organization. I am eager to bring my strengths in recruiting, onboarding, and employee engagement to an entry-level position EXPERIENCE

Customer Support Associate

Amazon

05/2023 - 11/2023 Nagapattinam

E-commerce company specializing in customer service Handling US Customers and managing their queries

Keeping record, Analyzing feedback and Relationship Building EDUCATION

Master of Business Administration

08/2023 - 05/2025 Nagapattinam

B.COM (Corporate Secretaryship)

08/2019 - 05/2022 Karaikal

Higher Secondary

06/2018 - 05/2019 Nagapattinam

SSLC

06/2016 - 05/2017 Nagapattinam

PROJECTS AND INTERNSHIPS

A Study on Employee Retention Strategy

08/2021 - 05/2022 Sri Ranganathar Industries PVT LTD Final year project focused on employee retention strategies Data collected, Applied strategic human resource management concepts to solve real-world organizational challenges and enhance workforce effectiveness

Internships: 1. OFFICE ADMIN AND ACCOUNTING INTERNSHIP AT NEW RAJASTANI MARBLES, KARAIKAL (2022)

2. HR AND MANAGEMENT INTERNSHIP AT GAINHUB TECH PVT LTD, 2024.

STRENGTHS

Soft Skills

Team player, good listener, quick learner,

skilled in problem solving and critical

thinking

Technical Skills

Proficient in Ms Office, Tally ERP 9 and

Tally Prime

KEY ACHIEVEMENTS

Awards & Achievements

1.Achieved top CGPA in college for the

years 2019 and 2020.

2.Organized Symposium events and

cultural activities as Inter College

President

SKILLS

Recruitment & Onboarding

Employee relations & engagement

Labour laws and compliance

Compensation and Benefits

Presentation and Public communication

Office and Business Administration

HR Analytics

INTERESTS

Extracurricular Activities

1. Coordinated events like the ISRO

Science and Space Expo as a volunteer,

reflecting my interest in science and

culture

2. Participated in various oratory

competitions and received awards.

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E.G.S Pillay Engineering College, Anna University

Avvaiyar Government College for Women, Pondicherry University

Nagore Modern Matriculation Higher Secondary School Nagore Modern Matriculation Higher Secondary School 80%

8.4 CGPA

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