Customer Service Entry-Level

LAWRENCE COLE

410-***-**** • **********@*****.*** • Baltimore, MD 21237

Summary of Qualifications

Dedicated and hardworking professional with a strong background in transportation, production, and skilled labor. Dependable team player with excellent customer service skills and hands-on experience in multiple trades. Seeking an entry-level position to apply my diverse skill set and contribute to a dynamic work environment.

Skills

Excellent customer service and interpersonal skills.

Strong knowledge of transportation logistics and route management.

Experience in heavy machinery operation and skilled labor.

Electrical installation and upgrades experience.

Forklift operation and warehouse management.

Ability to work collaboratively in a team-oriented environment.

Strong problem-solving and attention to detail.

Work Experience

Lead Driver AGAPE Group Ent - Aberdeen, MD

June 2019 – August 2023

Completed deliveries efficiently for various shipping service companies.

Managed and assigned delivery routes to optimize operational efficiency.

Ensured compliance with safety and transportation regulations.

Production Worker AGCO/Randstad - Edgewood, MD

August 2017 – June 2019

Assembled various agricultural tractors (residential, commercial, and industrial) from chassis to completion.

Worked collaboratively in a fast-paced production environment to meet daily quotas.

Conducted quality checks to ensure product integrity.

Skilled Laborer/Operator Archer Western/Walsh Group - Baltimore, MD

October 2013 – August 2017

Assisted pipefitters, surveyors, and mechanics in various construction projects.

Installed lagging boards and performed heavy equipment operation.

Maintained a safe work environment and adhered to OSHA regulations.

Electrical Apprentice Key Systems - White Marsh, MD

September 2011 – October 2013

Assisted electricians with installation, upgrades, and demolition of electrical systems.

Gained hands-on experience in electrical wiring and panel installations.

Ensured compliance with safety and industry standards.

Forklift Operator Beacon Staffing (Constar) - Havre De Grace, MD

January 2009 – August 2011

Operated forklifts to load and unload trucks and transport materials.

Assisted production by staging and stocking machines for optimal workflow.

Maintained inventory accuracy and adhered to warehouse safety protocols.

Education

Cecil Community College

Completed Commercial Driver’s License (CDL-A) training

Pennsylvania Institute of Technology, MD

Completed two years of technical or vocational school coursework

Aberdeen High School, MD

High School Diploma

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