Strategic Business Client Engagement

AYESHA MOORE

Chicago, IL ***** 773-***-**** **************@*****.***

Professional Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Skills

Telephone etiquette

Client Engagement

Inbound and outbound calls

Self-Motivated

Teamwork and Collaboration

Customer Complaint Resolution

Scheduling

Product Knowledge

Work History

CEO 06/2001 to 03/2023

Major Way Records – Chicago, IL

Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.

Built productive relationships with industry partners and competitors to support strategic business objectives.

Identified new revenue generation opportunities to maximize bottom-line profitability.

Utilized market trends and target audience statistics to effectively and appropriately market products.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided clerical support by copying, faxing, and filing documents.

Census Enumerator 01/2022 to 06/2022

U.S. Census Bureau – Chicago, IL

Met with supervisor to review procedures, report issues or concerns and receive instructions.

Communicated with Census takers via phone to answer questions and expedite process.

Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.

Served as last line of defense to obtain accurate count for federal funding and fair political representation.

Visited assigned neighborhoods and knocked on doors to encourage participation in Census.

Home Health Care Provider 04/2020 to 09/2020

Department Of Human Services – Chicago, IL

Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.

Developed rapport to create safe and trusting environment for care.

Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.

Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Assembly Line Worker 06/1999 to 02/2000

Oral B Factory – Iowa City, IA

Assembled components with minimal supervision, exceeding expected project milestones.

Assisted quality assurance by inspecting items and removing defective parts.

Boxed, labeled, and transported items to support assembly operations.

Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.

Followed protocols to enhance protection and maintain safe work environment.

Education

GED

Kennedy King College - Chicago, IL

Secretarial Studies and Office Administration

Kirkwood Community College - Cedar Rapids, IA

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