Systems Engineer Administrator

***** ******* ******. • Van Nuys, CA *****

PHONE 310-***-****

• E-MAIL **********@*****.***

CARLOS R. GUZMAN

OBJECTIVE

IT professional with extensive experience as a Citrix, Windows and Cloud Engineer and Systems Administrator including MS Office 365, Exchange, VMWare, Azure Cloud and SQL Databases interested in a position as a Citrix Systems Engineer working on the design, deployment, administration, support and implementation of Citrix and other networked LAN/WAN environments, stand-alone systems, diagnostic, troubleshooting, repairs, upgrades, maintenance and/or the implementation of new technologies, networks, technical support and user training.

QUALIFICATIONS

●Dedicated, results oriented professional with 20+ years’ experience as a Citrix systems, Azure Cloud and Network Engineer with strong experience with Citrix and Microsoft Operating Systems, including Citrix Metaframe, XP, Presentation Server 4.x, XenApp 5.x and 6.x, XenDesktop, Netscalers, Citrix Director, Studio, Storefront, Windows Servers 2000, 2003, 2008, 2016, 2019, 2022 and Active Directory. Solid experience also with MS Back-office products--Exchange, IIS, SQL, DHCP, DNS, WINS and file server hardware and management/monitoring and Backup tools including extensive expertise with Veritas Backup Exec. Good experience with LAN/WAN Cisco equipment and components, solid experience architecting, installing, configuring and supporting servers, routers and other network hardware, as well as supporting network based software products. Excellent communication skills and good attitude working with non-technical end users.

●Outstanding troubleshooting capabilities and proven ability to resolve both simple and complex software and hardware conflicts. Enthusiastic and energetic with outstanding interpersonal relations, communications and teaching / training abilities; relates well to customers, co-workers and management. Well-developed organizational skills; manage multiple demands and projects with attention to priorities and deadlines; work effectively under pressure and with minimum supervision. Rapport-builder, team player and solution-finder capable of assuming major responsibility; enjoy learning and thrive on new challenges. Highly motivated and loyal with leadership potential, integrity, honesty and solid commitment to excellence in all facets of job performance.

EDUCATION / CERTIFICATIONS

●Associtate in Science (AS) degree in Computer Networking Technology, Los Angeles Pierce College

●Microsoft MCSE, Microsoft Corp.

●Certified Novell Administrator (CNA), Novell Inc.

●Citrix Certified Administrator (CCA), Citrix

●COMPTIA A+ Certification

SOFTWARE & HARDWARE EXPERIENCE

Systems: Citrix Presentation Server 4.x, XenApp 5.x, 6.x, XenDesktop, XenApp & XenDesktop 7.6, 7.15, Citrix Virtual Apps and Desktops 1912, 2203 and 2402 LTSR, Netscalers appliances NS 7000, MPX 7500, SDX 14020, 9100, VMWare 3.x, 4.x, 5.x, 6.x, Windows Server 2000, 2003, 2008, 2016, 2019, 2022

Networks: TCP/IP, CheckPoint Firewall, Ethernet, Remote Access VPN, IPX/SPX

Software: Microsoft Office 2003, 2010, 2013, 2016, 2021 LTSR, 365, Microsoft MOM, Active Directory, Windows Updates Server, Dell Open Manage, CA XoSoft Wansync, McAfee Enterprise Anti-virus, Norton Enterprise Anti-virus, VMWare ESX Virtualization Software, Veritas Backup Exec, Citrix Goldmine, Metaframe, Antigen, CheckPoint VPN, SunBelt’s Pest Patrol, Track-it!, FileMaker, TDS, Novell

Hardware: Lenovo and Dell Laptops/Desktops/ PowerEdge Servers, Equalogic SANs, Blackberry, Apple MAC, NEC and Siemes PBX systems, Network Appliance FAS 270 NAS, HP Netservers, Compaq Proliant Servers and hardware management/monitoring tools. HP SureStore Backup libraries, APC UPS, Dell, Sony, HP workstations and laptops. Networking UTP cabling, HP Procurve and Cisco switches. HP Laserjet printers.

Cloud: Azure, AWS, Office 365

PROFESSIONAL EXPERIENCE

CITRIX SYSTEMS ENGINEER, DIRECTOR

LIONSGATE ENTERTAINMENT

Santa Monica, CA Mar. 2009 - Mar. 2025

Responsible for all aspects of the engineering and administration of the entire Citrix, Netscalers and Cloud infrastructure including design, implementation, testing, upgrades and high level support for 1000+ users and network support for 200+ Citrix servers and 500+ VDI Desktops running Citrix CVAD 2203 and 2402 CU1, Running on Windows Servers 2019 and 2022 for local and remote and Azure cloud users, with multiple remote locations.

Responsible for the routine monitoring and analysis and implementation of all elements of the Citrix and Netscaler and Azure environments, including exclusive support for Filemaker, TDS, SAP and Office applications running on Citrix as well as monitoring the performance and status of the Citrix resources as well as researching, diagnostic, monitoring and proper deployment of all new software testing and installation on Citrix servers and Netscaler appliances. Responsibilities also include network administration including Active Directory security of Group Policies, user account, file security, network printing and remote connectivity through VPN technologies, upgrades and patch installation, as well as help desk level 3 support for Citrix and Netscaler load balancing and proxying related end user issues.

Projects Completed:

●Successfully published the new version of MSIX Teams 2.1 applications on the Azure Cloud for all users.

●Successfully integrated Azure Cloud and On-Prem resources and made applications and Desktops available for users from both environments seamlessly from one unique URL.

●Successfully researched and migrated Citrix configurations to the Azure Cloud for Citrix administration and Azure resources.

●Upgraded Citrix Virtual Apps and Desktops 1912 LTSR to Citrix Virtual Apps and Desktops 2203 CU4 LTSR including Storefront and Licensing Server.

●Upgraded XenApp & XenDesktop 7.15 LTSR to Citrix Virtual Apps and Desktops 1912 LTSR.

●Upgraded Netscaler HA appliances SDX 14020 to SDX 9100 for both Production and DR environments.

●Upgraded XenApp 6.5 environment to XenApp & XenDesktop 7.15 LTSR.

●Upgraded Netscaler HA appliances MPX 7500 to SDX 14020 for both Production and DR Environments.

●Upgraded Presentation Server 4.5 environment to XenApp 6.5 while also maintaining a legacy environment for legacy 32 applications.

●Upgraded Netscaler HA appliances NS 7000 to MPX 7500.

●Successfully merged new acquisition of another company into the Lionsgate Citrix environment.

●Implemented redundant Symantec End Point Protection environment for entire company.

●Researched different Cloud based file storage solutions such as Sharefile, Drop Box, etc. in Azure and AWS.

NETWORK SYSTEMS ENGINEER

GSN

Santa Monica, CA Nov. 2004 – Mar. 2009

Responsible for providing systems and network administration plus high level desktop support for 200+ users and network support for 50+ file servers running Microsoft Active Directory, Windows 2000, 2003 and NT 4.0, Microsoft Exchange Server 5.5, 2000, and 2003 Citrix Metaframe XP for remote users, Microsoft SQL 7.0 and 2000 database server running on a Gigabit Ethernet switched network with three remote locations and 50+ remote users.

Responsible for the routine monitoring and analysis of all elements of the client's data communications network and monitoring the performance and status of the network resources as well as researching, diagnostic, monitoring and proper deployment of all new software testing and installation. Responsibilities also include network administration including Active Directory, Group Policies, user account, file security, network printing and remote connectivity through VPN technologies, Telecommunications and voicemail equipment (Siemens PBX and Voicemail), upgrades and patch installation, as well as helpdesk administration, virus and adware monitoring.

Projects Completed:

●Dealmaker and Orion VCI rollout.

●Migrate physical Windows 2000 and 2003 enterprise servers to Vitrual servers using Windows Virtual Server and VMWare ESX Enterprise server.

●Exchange 5.5 to 2003 migration including setting up redundant SMTP solutions and brick level Exchange Maiboxes and messages backup and restores capabilities.

●Track-it! Helpdesk software deployment with remote administration and inventorying capabilities.

* Veritas Backup Exec installation and configuration to work with a standalone backup drive as well as DLT to LTO libraries and capable of backing up Exchange and SQL servers online.

* Implemented and documented a new hire and training system which included the new accounts setup, new systems purchasing and configuration, and new employees orientation as well as creation of a new hire manual to be used by hiring managers and the HR department.

NETWORK / SYSTEMS ADMINISTRATOR

LINE 6, INC

Thousand Oaks, CA Nov. 2000 – Nov. 2004

Responsible for providing systems and network administration plus second level desktop support for 250+ users and network support for 40+ file servers running Microsoft Active Directory, Windows 2000, 2003 and NT 4.0, Microsoft Exchange Server 2000, Goldmine 4.0, Citrix Metaframe XP for remote users, Microsoft SQL 7.0 and 2000 database server running on a Gigabit Ethernet switched network with three remote locations and 25+ remote users.

Responsible for the routine monitoring and analysis of all elements of the client's data communications network and monitoring the performance and status of the network resources as well as researching and proper deployment of all new software testing and installation. Responsibilities also include network administration including Active Directory, Group Policy creating and deployment, user account, file security, network printing and remote connectivity through VPN technologies, Telecommunications and voicemail equipment (NEC PBX and NEAD Voicemail) as well as helpdesk administration, virus and adware monitoring.

Projects Completed:

* Novell 4.11 and Novell GroupWise 5 migration to Windows 2000 Active Directory and Exchange 2000.

* Track-it! Helpdesk software deployment with remote administration and inventorying capabilities.

* Veritas Backup Exec installation and configuration to work with a standalone backup drive as well as DLT libraries and capable of backing up Exchange and SQL servers online.

* Implemented and documented a new hire and training system which included the new accounts setup, new systems purchasing and configuration, and new employees orientation as well as creation of a new hire manual to be used by hiring managers and the HR department.

SENIOR NETWORK TECHNICIAN / NETWORK ADMIN

TELESIS CREDIT UNION

Chatsworth, CA Aug. 1999 – Oct. 2000

Responsible for providing desktop support to 100+ users and network support for four NT file servers running Microsoft Windows NT 4.0, Microsoft Exchange Server 5.5, Goldmine, one Windows 2000 Advanced Server running Citrix Metaframe 1.8 for remote users and one SQL database server running on a 100 mbps Ethernet switched network with three remote locations connected through a 56 kbps dedicated frame relay connection.

Was responsible for the research and proper deployment of all new software installation as required by the credit union members such as Check scanning software, Mechanical

breakdown insurance software, etc. Responsibilities also included helping the DP department with their client/server software connecting to an HP 3000 Mainframe and running the

morning procedures to open the credit union.

Projects Completed:

Updating the network hardware by moving all server installations and applications to a new domain name. Implementing and documenting a new backup strategy where none was in place for all network data and also organizing all software and making sure that installation procedures were in place every time new software was deployed.

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