Customer Service Security Guard

Gurpartap Singh

437-***-***** *************@*****.*** North Bay, P1B 5S3

Professional Summary

Customer service and technical support professional with over 2 years of experience delivering measurable customer relations, conflict resolution, and operational excellence results. Proven ability to achieve performance metrics, improve processes, and build client trust by analysing needs and providing tailored solutions.

Professional Experience

Customer Service Representative

Dear Hurst Resort - Smith Security, Huntsville, ON (March 2024 - August 2024)

Security Guard, Holiday Inn - 1 Northwest Security Service, North Bay (September 2024 - Current 2025)

Secure Force, Bracebridge (Current)

On Call Tactical Security Guard, Black Bird Security - Value Village, North Bay (January 2024 - Current

2025)

• Achieved a 95% resident satisfaction rate by improving issue resolution processes and proactively addressing client concerns.

• Reduced incident reporting time by 15% by streamlining system checks and optimizing team workflows.

• Increased response efficiency by 20% through training and mentoring on customer service best practices.

• Monitored security systems, including CCTV cameras, alarms, and access control systems.

• Responded promptly to alarms, investigating disturbances and resolving conflicts.

• Conducted perimeter checks to detect unauthorized access, tampering, or suspicious activities.

• Documented and reported incidents, safety hazards, and maintenance issues to supervisors.

Marigold Restaurant-Cashier and Receptionist,

North Bay (August 2024 - January 2025)

• Greet every guest with a genuine smile and nod.

• Look attentive and interested when guests speak.

• Stay calm and pleasant, even under pressure.

• Show thankfulness during farewells.

Food Service Worker / Crew Member, Pizza29,

Scarborough (December 2023 - March 2024)

• Greeted customers and took orders accurately while ensuring a friendly experience.

• Prepared and served food items following quality and safety standards.

• Handled cash, credit, and mobile payments using POS systems. Skills & Certifications

Valid Ontario G Licence

Security Guard and Use of Force

CPR & First Aid Certificate

Smart Serve

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