Customer Service Facility Manager

RACHAEL LYNN DIMITRI

*******.*******@*****.***

EXPERIENCE AND QUALIFICATIONS

12+ years in data collection, analysis, and entry

8+ years in a research setting

5+ years in a surgery setting for animal research

6+ years in customer service

WORK EXPERIENCE

Civil Engineering Contractor

Senior Customer Operations Representative

Laughlin, Tx

Nov 2024 - Present

Lead Customer Service Coordinator. Align contract requirements with customer needs. Maintain compliance with all involved government agencies, maintain proper storage and documentation of all facility manager information and federal documents, maintain up to date and proper records to meet all federal and AFI guidelines. Record, Coordinate, Dispatch, and Prioritize of all service request submissions via NEXGEN IT. Participate in real world emergency situations and exercises by following necessary procedures, while coordinating with emergency response teams. Track all service requests information when NEXGEN is non-operational/updating. Work directly with facility managers on service requests, urgent dispatching, and NexGen training and AFI information. Conduct Monthly Facility Manager Training and keep record of all training dates, appointment letters, and SAAR submissions. Work with Team Leads/ Managers on work status reports and assigning craftsmen to jobs. Manage and process AF 103 Work Clearance Request. Write addendums to contract policies and procedures. Coordinate with multiple Air Force groups to structure and complete Requirements and Optimization policies.

Civil Engineering Contractor

Customer Operations Representative

Laughlin, Tx

April 2021- Nov 2024

Align contract requirements with customer needs.

.Maintain compliance with all involved government agencies, maintain proper storage and documentation of all facility manager information and federal documents, maintain up to date and proper records to meet all federal and AFI guidelines. Record, Coordinate, Dispatch, and Prioritize of all service request submissions via NEXGEN IT. Participate in real world emergency situations and exercises by following necessary procedures, while coordinating with emergency response teams. Track all service requests information when NEXGEN is non-operational/updating. Work directly with facility managers on service requests, urgent dispatching, and NexGen training and AFI information. Conduct Monthly Facility Manager Training and keep record of all training dates, appointment letters, and SAAR submissions. Work with Team Leads/ Managers on work status reports and assigning craftsmen to jobs. Manage and process AF 103 Work Clearance Request. Write addendums to contract policies and procedures. Coordinate with multiple Air Force groups to structure and complete Requirements and Optimization policies.

AAFES Base Exchange

Senior Firearms Associate

Laughlin, Tx

November 2020- April 2021

Maintain compliance with all involved government agencies including 4473 and background check processes, maintain proper storage and documentation of all personal and federal documents, maintain up to date and proper records to meet all federal and AAFES guidelines, Open and close the counter daily, provide outstanding customer service that is dedicated to exceeding customer expectations and fostering lasting relationships. Greet customers and facilitate the customer experience, ensure customers leave with the complete package supporting their main purchase (state laws and appropriate ATAF, and ATF storage information), Answer customer questions regarding product pricing, features, benefits, and availability, Stay up to date on new product and industry news.

Del Rio Moving and Storage

Office Assistant

Del Rio, TX

August 2020 - November 2020

Responds to inquiries in person, telephone, or email. Assists within and outbound scheduling and reporting for military and civilian moves. Maintains general company record systems to uphold accurate files. Compose letters, memos, and emails. Performs administrative tasks, including accepting payments, filing, invoicing, and scanning in documents to email. Contacting and notifying clients of delinquent accounts by telephone to solicit payment Identify fraudulent accounts, keep current with program information, trends, and developments. Keep records of customer interactions and transactions Responsible for scheduling and auctioning unpaid units per TXSSA guidelines and laws.

R Communications Group/ Radio

Marketing Consultant

Del Rio, TX

January 2018 - June 2018

Responsible for acting as the first point of contact for all customer’s queries and end to end ownership of all elements leading to a successful and efficient resolution. Writing and publishing of all radio ads. Answered customer related queries in a professional manner. Keep records of customer interactions and transactions. Contacting and notifying clients of delinquent accounts by telephone to solicit payment. Network and e-mail accounts administration. Daily check tasks Taking parts in various projects.

US Army Institute for Surgical Research

Research Technician, Combat Critical Care Engineering

Ft. Sam Houston, TX

July 2009 - July 2014

Performs CT data analysis using 3DDR, Maluna, Vitrea. Performs waveform analysis using WinCPRS software and IDEA. Assists with preparation of graphical representations of data analyzes and photographs for reports, posters, and manuscripts. Performs basic statistical computations of "raw data' such as: mean, standard deviation, and standard errors. Performs ICU care of large animals (sheep, pigs) to include placement of EKG leads, placement of urinary catheters, gastrointestinal tubes, prepares animals for surgery and performs surgical procedures such as placement of vascular catheters by cut down or percutaneously, placement of Swan-Ganz catheters and tracheotomies. Collects, processes, and stores biological specimens. Performs plasma free hemoglobin sampling and analyses. Performs wet to dry ratios on lung tissue samples. Cleans, sterilizes, and maintains all instruments and equipment in the surgery area. Monitors, records, and calibrates instruments, to include end-tidal and subcutaneous CO2 devices, metabolic carts, and ventilators. Setup Drager and Vigilance monitors. Assists with necropsy, tissue collection, tissue preservation and carcass disposal of experimental animals. Maintains supplies for the laboratory, surgery, and storage areas.

UTMB Anesthesiology Surgical Research

Research Associate

Houston, TX

June 2005 - June 2009

Explored new molecular imaging agents for the non-invasive diagnostic of nodal staging in breast cancer, prostate, melanoma, and other cancers. Performed care of large animals (sheep, pigs) to include:

Placement of EKG leads, placement of urinary catheters, gastrointestinal tubes, prepared animals for surgery and performed surgical procedures such as placement of vascular catheters by cut down or percutaneously, placement of Swan-Ganz catheters and tracheotomies. Collected, processed, and stored biological specimens. Performed plasma free hemoglobin sampling and analyses. Performed wet to dry ratios on lung tissue samples. Cleaned, sterilized, and maintained all instruments and equipment in the surgery area. Utilized molecular imaging to understand the process of lymph angiogenesis involved in cancer metastasis, infection, injury and trauma, vascular diseases, and hereditary disease in unique animal models. Maintained frozen specimens, blocks, cell preparations, cell transfection, micrographs, DNA preparations, PCR, gel electrophoresis, results, and reports. Managed the laboratory and performed routine equipment maintenance. Prepared stock solutions and reagents and recorded quality control of reagent preparation. Assisted in inventory maintenance and maintains laboratory database. Prepared reports, addendums to reports, and interprets results of studies.

SKILLS, TRAINING, & CERTIFICATIONS

MS Office Suites, Word, Outlook, Excel, Power Point, Adobe Acrobat Pro, QuickBooks, CEMS, WinCPRS (QRS detection program), 3DDR (Lung analysis), MedWeb (medical consultant tool), ITREAS (clinical trials), NexGenIT, Pryor Learning Customer Service, CPR Certified, Equip, Good Laboratory Practices, Animal Handling, Anesthesia Administration (subQ, IM, Gas, and TIVA) and surgery in large and small animals.

EDUCATION

Associates in Sciences and nursing

2015-2016, 2018-2020

Present

Sul Ross State University

Aug. 2003- May 2005

Behavioral and Social Sciences

Texas City High School Graduate

Texas City, TX

1999-2003

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