Customer Service Personal Care
Resume:
Mary Mukumu
Everett, WA *****
*******@*****.***
Work Experience
Nursing Care Partner
Quail Park of Lynnwood-Lynnwood, WA
January 2025 to Present
• Personal care:
Assisting residents with bathing, showering, dressing, grooming, and toileting.
• Mobility support:
Helping residents to get in and out of bed, use walking aids, and transfer between chairs.
• Mealtime assistance:
Serving meals, assisting with feeding, and ensuring proper dietary needs are met.
• Medication reminders:
Prompting residents to take medication as prescribed, following proper procedures.
• Hygiene practices:
Maintaining resident hygiene by changing incontinence pads, providing oral care, and ensuring cleanliness of personal items.
• Companionship:
Engaging residents in conversation, activities, and social interaction.
• Observation and reporting:
Monitoring resident health status, noting any changes in behavior or condition, and reporting to nursing staff.
• Documentation:
Maintaining accurate records of care provided, including daily notes on resident's needs and activities.
• Basic housekeeping tasks:
Maintaining a clean and safe environment for residents, including tidying rooms and changing bed linens. Home Care Aide
Lacey Adult Family Home-Lacey, WA
May 2024 to December 2024
• Assisting with eating and drinking
• Monitoring vital signs
• Communicating with patients and family members
• Maintaining patient records
• Providing emotional support
• Answering patient calls
• Gathering medical supplies
• Providing patient care
• Setting up and maintaining medical equipment
• Toileting
• Assisting with clinical duties
• Bathe
• Ensuring patient confidentiality
• Entering patient information into a database
• Improving the mobility of patients
Customer Service Representative
Safaricom PLC-Nairobi
February 2001 to July 2017
Call center agent
Retail center Customer Care Representative
Retail shop cashier
Online sales agent
Retail shop Supervisor
Education
Associate in Customer service
Nairobi Institute of Business studies
April 2007 to March 2008
High school diploma
Skills
• Cleaning Experience
• Food Preparation
• Laundry
• Meal Preparation
• Retail Sales
• Vital Signs
• Developmental Disabilities Experience
• Caregiving
• Dementia Care
• Hospice Care
• Memory Care
• Home & community care
• Medication Administration
• Senior Care
• Cooking
• Personal Assistant Experience
• Home Care
Languages
• English - Fluent
Awards
Awards
Long service award
No 1 in meeting targets award
working with others (problem solving)
Customer focus
Communication
Certifications and Licenses
DDA (Developmental Disability Dpecialty
November 2024 to Present
CNA
Driver's License
CPR Certification
Licensed Nursing Assistant
September 2024 to September 2026
Food Handler Certification
July 2024 to July 2026
CNA
March 2025 to September 2025
HCA
February 2025 to September 2025
credential number HM 61610872
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