Customer Service Representative
Resume:
Rhonda Ruble
Lewistown, PA *****
****************@*****.***
I would like to find a career, that I would enjoy and feel like I was making a difference in my life. Work Experience
Schedule Specialist
Geisinger health - Danville, PA
October 2021 to Present
Schedule appointments set orders, send messages to provider.cancel appts if need and reschedule. Customer Service Representative
Insight Global
February 2022 to May 2023
Make outbound calls to verify information on medical chart and provider information is correct. For insurance company.
Provider contact representative
CVS/AETNA - Woonsocket, RI
November 2022 to February 2023
Provide information to provider about members benefits. Searching different systems for insurance benefits.
Salesforce,HRP. Rumba.
CSR - Customer Service Representative
Inspiritec
October 2020 to December 2021
Take incoming calls for PUA. Temporary position, during pandemic. PUA
Unemployment Insurance Agency - Pennsylvania
March 2019 to December 2021
Helped client resolve issues with their claim.
Janitor
Marlette - Lewistown, PA
March 2019 to March 2020
sweep, mop, trash, toilets, dust, all janitorial responsibilities. Janitor
Nittany Paper - Lewistown, PA
March 2018 to March 2019
clean restrooms, break rooms, offices, floors. remove garbage. sweep production floors. Housekeeper
GDI OMNI INC - Southfield, MI
August 2017 to December 2018
Cleaned offices, restrooms, remove trash, dust. Any other janitorial duties. Janitor
GDI OMNI INC - Mifflintown, PA
December 2017 to March 2018
Clean classrooms, halls, restrooms, cafeteria.
Housekeeping
Quality Inn - Burnham, PA
February 2015 to May 2017
cleaned rooms for guests, stocked rooms, changed bedding Housekeeping
Ohesson Manor - Lewistown, PA
December 2008 to June 2013
cleaned residents rooms stocked and gathered trash, cleaned dinning area, Hallways. Cleaning Person
Perfection Cleaning - McAlisterville, PA
February 2007 to September 2008
Clean Residential and commercial places
Use variety of cleaning supplies and tools to clean Finisher, Scotty
s Fashion - Lewistown, PA
October 1999 to August 2002
Cleaned residential, offices.
Examiner
Trolley Car - Lewistown, PA
October 1998 to February 1999
Examined clothing for imperfection
Telemarketing Representative
MBNA - State College, PA
March 1997 to April 1998
TELEMARKETER, MBNA
Assembler, Sanyo Audio Mfg
STATE COLLEGE - Milroy, PA
July 1994 to August 1996
Assembled and packed speakers. Used air tools, staple guns, screwdrivers, glue guns. Education
High school diploma
Skills
• Customer service, active listening, empathetic compassionate, experience in epic, Cerner,HRP, med compass,many other systems . (10+ years)
• Telemarketing (5 years)
• Cold Calling (1 year)
• Commercial Cleaning (10+ years)
• Cooking
• Outbound Sales
• Cleaning Experience (10+ years)
• Residential Cleaning
• Custodial Experience
• Food Preparation
• Laundry
• Retail Sales
• Caregiving
• Assembly
• Meal Preparation
• Customer service (4 years)
• Cash Handling (4 years)
• Inside Sales
• Microsoft Office (5 years)
• Sales
• B2B Sales
• Data entry (10+ years)
• Microsoft Excel (4 years)
• Microsoft Word (4 years)
• Microsoft Powerpoint
• Negotiation
• Phone etiquette (10+ years)
• Typing (10+ years)
• Hospitality
• Live chat (2 years)
• Customer support (5 years)
• iOS
• Firewall
• Computer networking
• Technical support
• Computer skills (10+ years)
• Microsoft Access (10+ years)
• Communication skills (10+ years)
• Quality assurance (2 years)
• Windows (10+ years)
• Time management
• HIPAA (5 years)
• Documentation review (5 years)
• Microsoft Windows Server
• Help Desk (2 years)
• Active Directory
• Network Support
• LAN
• Operating Systems (5 years)
• Customer service
• Live chat
• Mobile applications
• Typing
• Windows
• Google Suite
• Help desk
• Negotiation
• Microsoft Access
• Fraud prevention and detection
• Information management
• Technical support
• iOS
• SharePoint
Assessments
Sales skills — Proficient
September 2020
Influencing and negotiating with customers
Full results: Proficient
Scheduling — Proficient
January 2023
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Word, PowerPoint, excel, google,outlook trained ERM,HRP,Epic, Cerner, med compass,
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