Front Office Manager, Manager on Duty

Experience

Hilton Hotel Jackson, Miss Jackson, MS

Asst. Front Office Manager 11/2001 - 10/2024

Collaborated with housekeeping department to ensure timely room readiness for guest. Monitored compliance with established protocols to enhance operational efficiency. Maintained accurate records of guests accounts using property management systems. Assisted Front Office Manager in developing and implementing operational efficiency. Developed strategies to improve customer satisfaction ratings. Provided leadership by exemplifying best practices for employees. Enforced safety regulations among front office staff members. Monitored front desk staff performance for adherence to company standards. Ramada Inn Southwest Jackson, MS

Guest Service Representative 04/1998 - 05/2001

Resolved guest complaints promptly, ensuring a professional experience for all vistors. Organize special request like wake-up calls, extra pillows and towels. Maintained cleanliness of of lobby area throughout each shift to enchance guest experience. Assisted guests with check-ins and check-outs ensuring timely service. Processed payments for room charges, taxes, and other incidentals efficiency. Monitored security cameras to ensure safely of guests and staff. Performed daily cashiering duties, balancing accounts at end of each shift. Informed customers about upcoming hotel events to encourage participation. Education

Mississippi College Clinton, MS

Business Management

Skills

Excellent Customer Service, Reservation Management System, Operational efficiency and team leadership, Conflict Resolution, Property management and guest relations, Attention to detail Gerica Branson

601-***-**** *****************@*****.***.*** Jackson, MS

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