Scrum Master Information Security
Resume:
Tikeon Sealey
Cybersecurity Analyst Certified Scrum Master Networking GRC Information Security Greater Boston, MA 617-***-**** ******.******@*****.*** LinkedIn Summary
Detail-oriented and certified early-career technologist with hands-on experience in enterprise network deployments, SD-WAN configuration, and Epic EHR rollouts. Proven ability to troubleshoot complex systems, collaborate across technical teams, and lead implementations that enhance efficiency and minimize downtime. Brings strong communication skills from a prior career in client-facing roles and a solid foundation in cybersecurity, system administration, and adaptive technologies. Technical Skills
● Networking & Security: ADVA Cisco Meraki Juniper Mist Velocloud Viptela Fortinet Zabbix
● Monitoring & Analysis: Splunk Wireshark Packet Tracer
● Operating Systems: Windows 365 macOS Linux Ubuntu
● System Administration: GhostCast Server EPIC
● Collaboration & Productivity: Microsoft Teams Google Workspace ConnectWise Cornerstone
Experience
Granite Telecommunications – Quincy, MA
Network Activations Representative Aug 2024–Present
● Deployed 50+ Managed Services solutions in collaboration with cross-functional teams, achieving 95% on-time delivery and strengthening client trust.
● Partnered with engineering to scale 20+ enterprise network projects, implementing configuration changes that improved deployment efficiency by 30%.
● Reconfigured and troubleshot network/security devices, resolving 100+ technical issues and reducing average downtime by 40%.
● Led initial network testing and activation troubleshooting for 75+ customer sites, achieving a 90% first-time resolution rate.
● Delivered Day 1 support for SD-WAN and security rollouts at 40+ locations, lowering incident escalation rates and ensuring seamless go-lives.
● Coordinated live MS Teams calls during site sprints, facilitating real-time issue resolution across 60+ sites, resulting in a 15% increase in customer satisfaction. TEKsystems – Boston, MA
Team Lead, Epic Platform Deployment (Boston Children’s Hospital) Mar 2024–Jun 2024
● Supervised a 3-person team during EHR deployment, maintaining daily progress tracking and accurate ticket submission to ensure project momentum.
● Directed technical setup during the Technical Dress Rehearsal (TDR), coordinating access and support across departments to validate readiness.
● Reported deployment updates in daily Teams meetings, aligning with hospital leadership on issue resolution and next steps.
● Executed and documented Epic platform test cases, escalating critical issues to ensure go-live success.
● Resolved software, hardware, and access issues during testing phases, meeting performance benchmarks and minimizing post-launch issues.
Deployment Technician Feb 2024–Mar 2024
● Supported Epic EHR deployment by executing high-volume scripted test cases, consistently meeting project deadlines.
● Accurately logged results and escalated blockers, contributing to timely issue resolution and a successful system rollout.
● Diagnosed hardware/software/access issues, enabling uninterrupted testing and improved launch efficiency.
Additional Technical Experience
University of Massachusetts Boston – Boston, MA
Adaptive Lab Coordinator 2004–2008
● Operated an ADA-compliant lab serving 100+ students with disabilities, integrating adaptive software like JAWS and Kurzweil.
● Delivered 30+ adaptive tech training sessions, increasing lab utilization and boosting student performance by 25%.
● Conducted personalized assessments and technology coaching to ensure accessibility and improve academic outcomes.
Computer Lab Supervisor 2001–2004
● Led software training workshops (5–20 students), improving technical proficiency and user confidence.
● Managed payroll and scheduling for 20+ student employees, ensuring efficient help desk operations.
● Deployed OS images via GhostCast Server; maintained systems across 10 labs, reduced downtime, and recovered lost data.
Additional Experience
Focus Real Estate – Realtor (2022–2023)
Redfin Real Estate – Realtor/Showing Agent (2020–2022) The Liberty Group – Sales Manager (2019–2020)
Greystar – Community Manager (2017–2019)
Thrive Communities – Community Manager (2016–2017) CTL Management – Leasing Consultant (2014–2016)
Summary:
● Led client-facing roles in real estate and property management, specializing in sales, operations, and tenant relations.
● Consistently exceeded goals in occupancy and revenue.
● Leveraged tools like Yardi, Dotloop, and Google Workspace to streamline leasing processes, document management, and cross-team collaboration. 10/2023-02/2024
03/2025
01/2025
07/2024
Education & Certifications
Western Governors University - Salt Lake City, UT
Cybersecurity & Information Assurance
Per Scholas - Cambridge MA - Cybersecurity
Udemy/ Ultimate GRC Training Course Certificate
GRC & IT Auditing Mastery Bootcamp
Certified Scrum Master
CompTIA CySA+ Certification
ISC2 Certified in Cybersecurity 12/2023
Expected 2028
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