Data Entry Customer Service Technical Support
Resume:
Aaron Bernal
********@*****.***
Dear Prospective Employer:
Please accept this letter and resume as an expressed interest in joining your corporation in a capacity where my Master's degree education and skills would be an asset.
As you will find upon review of these materials, I possess a wide variety of accomplishments to offer. Having quarantined away during the pandemic, and after many years of Customer Service and Public Safety, my education, computer experience, and wide skill-set would be a valuable asset to your workforce team.
As an experienced remote worker, I have carried out the duties and responsibilities of managing and delivering office communications, organizing files, scheduling appointments, ordering office supplies/inventory essentials, and providing needed assistance and support to staff. I have been responsible for answering phone calls, directing inquiries to the appropriate personnel, coordinating meetings, preparing reports, and ensuring that all administrative tasks were completed promptly and efficiently, while at the same time maintaining confidentiality regarding sensitive information. My duties were essential to ensuring the fluid operations of the office and the workers involved.
Due to the insight I have gained from my vocation, I have cultivated a rigorous disciplinary process to maintain focused and efficient attention to workplace tasks, along with a dedicated distraction-free workspace conductive to diligence and expedience.
As a professional with years of customer service, I am acutely aware of the need for ensuring and developing customer satisfaction. With my education, computer expertise, and range of experience and skills, you would be hard pressed to find another more eminently capable worker than myself, and I am open to discuss how I might become a productive member of your workforce. If I can provide you with any additional information, or if you would like to arrange an interview, please feel free to contact me at your earliest convenience.
Thank you in advance for your time and consideration in reviewing this material and for an anticipated response.
Respectfully,
Aaron Bernal
Aaron Bernal
********@*****.***
EDUCATION
Master's of Business Administration - University of Phoenix, 5330 Pirrone Rd. Salida CA 95368
High School Diploma - Fred C. Beyer High School, Modesto, CA 95355
EXPERIENCE
ICF Incorporated, LLC, Reston, VA 20190
Remote Survey Research Interviewer – July 2022 to January 2025
Using multiple software applications, called selected state residents to participate in survey data acquisition. Cataloged and entered data accumulated during the studies while maintaining client confidentiality.
Ontel Security Services, Modesto, CA 95355
Security Guard – October 2019 to August 2021
Provided unarmed security, surveillance, and access control for various locations and posts as assigned.
G4S Secure Solutions USA, Sacramento, CA 95815
Security Guard – February 2019 to October 2019
Within a hospital facility provided unarmed security, surveillance, and access control for various locations and posts as assigned, along with other duties as requested in the care and protection of patients and staff.
Securitas Security Services USA Inc., Stockton, CA 95207
Security Guard – February 2017 to January 2019
Provided unarmed security, access control and vehicle patrolling for various locations and posts as assigned.
AlliedBarton Security Services, Sacramento, CA 95825
Security Guard – August 2016 to February 2017
Within a hospital facility provided unarmed security and access control for various posts as assigned.
American Corporate Security, Stockton, CA 95207
Security Guard – July 2013 to September 2013 / April 2016 to August 2016
Provided unarmed security and access control for various locations and posts as assigned.
Black Oak Casino Resort, Tuolumne, CA 95379
Cashier's Cage Representative – March 2015 to March 2016
Assisted guests with cashing of casino vouchers, chips, personal checks and charging credit cards for cash. Collected customer information for paying out jackpots, while maintaining high levels of customer service.
Chicken Ranch Casino, Jamestown, CA, 95327
Security Guard/Cashier's Cage Representative – October 2013 to February 2015
Provided unarmed security and customer service for casino guests; engaged in perimeter checks and guest escorting. Assisted guests with cashing of casino vouchers, chips, personal checks and charging credit cards for cash. Collected customer information for paying jackpots, maintaining high levels of customer service.
SKILLS
My variety of skills include, but are not limited to: Active Listening, Adaptive Learning, Administrative Experience, Attention to Detail, Call Center Experience, Client Confidentiality, Communication & Coordination, Computer Proficiency, Customer Focus, Customer Service & Support, Data Collection & Analysis, Data Entry, Documentation, Leadership & Management Experience, Microsoft Excel Experience, Microsoft Office Experience, Microsoft Teams Experience, Microsoft Word Experience, Patient Privacy, Problem Solving, Proofreading, Public Safety, Public Security, Reliability, Teamwork Proficiency, Technical Support, Time Management, Troubleshooting Experience, and Workplace Discipline.
END
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