SVP, Business Intelligence

SRINIVAS RAGHAVAN B.Com, ACA, Grad CWA, PMP

********.******@*****.*** 301-***-**** Silver Spring, MD 20904

EXECUTIVE SUMMARY

Results-driven Senior Executive with 30+ years of experience leading business intelligence, analytics, and consulting operations across global markets. Proven track record of scaling teams from startup to 80+ professionals, driving 4X revenue growth, and delivering transformational BI solutions for Fortune 500 companies. Expert in analytics technologies, team leadership, and strategic business development.

CORE COMPETENCIES

Leadership: Team Management (150+ staff), P&L Management, Consulting Practice Development, Offshore Delivery

Business Skills: Strategic Planning, Financial Analysis, KPI Development, Project Management (PMP), Client Relations

Technical Expertise: SQL, Python, Tableau, PowerBI, ThoughtSpot, Generative AI/BI, Data Platforms, Teradata

Industry Experience: Telecommunications, Insurance, Banking, Finance, Retail, Manufacturing, Technology

PROFESSIONAL EXPERIENCE

Senior Vice President - Business Intelligence Blend360 2021 - Present

Leading BI consulting practice with 80+ professionals across US, India, and LATAM

Scaled Practice 4X: Grew BI revenue and team size by 400% over 4 years while maintaining target margins and utilization rates

New Service Development: Launched Generative BI and Strategic Performance Management offerings, expanding into cutting-edge AI-powered analytics

Delivery Excellence: Successfully managed 150+ projects across 40+ clients with 99% on-time on-budget delivery through agile methodologies

Operational Efficiency: Expanded offshore-nearshore delivery to 60%+, reducing costs while maintaining quality standards

Client Success: Led BI monetization for major credit card company, delivering measurable ROI and operational improvements

Director - Business Analytics Center of Excellence Verizon Business 2019 - 2021

Established analytics capability for newly formed Verizon Business unit

Built Analytics Foundation: Created comprehensive analytics roadmap and self-service capabilities for unified Verizon organization

Executive KPI System: Designed and implemented cross-functional reporting system consolidating 350+ KPIs with automated data integration

Team Development: Upskilled analytics team in advanced tools and statistical forecasting methodologies

Data Strategy: Developed customer and channel profitability datasets, improving decision-making across business units

Director - Consumer Marketing Analytics Verizon Communications 2010 - 2018

Led consumer segment analytics for telecommunications market opportunities

Performance Recognition: Received Leadership Award (2014) and President's Award for Excellence (2016) for analytics innovations

Revenue Optimization: Developed KPIs driving 30% improvement in sales performance and reduced customer churn by 50%

Technology Adoption: Introduced Tableau analytics platform, mentoring team on advanced SQL and visualization techniques

Strategic Impact: Created performance dashboards enabling data-driven decisions for Fios expansion and customer retention

Senior IT Manager - Consumer Analytics Verizon Communications 2008 - 2010

Managed technical analytics team delivering advanced reporting solutions

Telecom Leader's Circle Award (2009) for revenue analytics providing new insights into profitability by customer segment

Opportunity Analytics: Developed agent-level close rate analysis improving sales targeting and conversion

Credit Risk Analytics: Created risk assessment models jumpstarting sales performance by 30%

Contract IT Project Manager ADEA Solutions (Verizon Contract) 2003 - 2008

Program management for data warehousing, analytics, and CRM systems

Data Warehouse Optimization: Accelerated Teradata upgrade (200M+ records) by 1 month, improving marketing lead quality

Customer Retention: Managed CRM tool development reducing customer churn by 50%

Cross-functional Leadership: Coordinated data warehousing, analytics, budgets, and executive reporting initiatives

PRIOR LEADERSHIP ROLES

Engagement Manager & Practice Director Syntel Inc 2001 - 2003

President's Award Winner (2001) for developing offshore delivery model generating 40% cost savings

Managed entire AIG account with C-level relationships and P&L responsibility

Senior IT Project Manager Fletcher Forests, New Zealand 1997 - 2000

Led project management office, trained 100+ business managers in PM methodologies

Implemented SAP financials package eliminating legacy system costs

Senior IT Management Consultant KPMG 1988 - 1994

Managed 50+ client engagements across banking, pharma, and manufacturing sectors

Specialized in financial systems, treasury products, and automation solutions

EDUCATION & CERTIFICATIONS

Professional Certifications:

Project Management Professional (PMP) - 1999

Associate Chartered Accountant (ACA), India - Ranked 25th nationally

Graduate Cost and Works Accountant (CWA), India

Lean Six Sigma Green Belt - 2015

Academic:

Bachelor of Commerce, University of Mumbai - Ranked 4th of 15,000 students

Higher Secondary Education - Ranked 7th nationally in CBSE examination

ACHIEVEMENTS & RECOGNITION

Multiple Awards: Verizon Leadership Award, President's Award for Excellence, Telecom Leader's Circle, Syntel President's Award

Academic Excellence: Consistently top-ranked performance in professional and academic examinations

Global Experience: Led teams across US, India, LATAM, New Zealand, UK, and Bahrain

Proven Results: Delivered measurable business impact through analytics-driven decision making

INTERESTS

Running • Swimming • Music • Tennis • Yoga

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