Customer Service Administrative Assistant
Resume:
ASMAHANI
SHAKUR
********.******@*****.***
Friendly and dependable hospitality professional with prior customer service experience and a strong ability to thrive in fast-paced environments. Skilled in guest interaction, worked in food service, and skilled in cross-functional team support. Strong communication skills, professionalism, and reliability. Known to consistently show up on time, and seeking to contribute to a dynamic team within a leading hospitality business.
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Skills
● Friendly and customer-focused approach
● Excellent verbal and written communication
● Strong multitasking and time management skills
● Adaptable in a fast-paced work setting, flexible, and composed under pressure
● Dependable, punctual, team-oriented
● Knowledge of food handling, sanitation, as well as dietary accommodations
● Familiar with cash handling procedures and POS
● Committed to safety, cleanliness, and guest satisfaction
● Collaborated with teams to provide excellent customer service
● Proficient in effective business communication
● Ability to cultivate constructive and fruitful relationships
● Highly structured and methodical
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Experience
Expanded Resources Administrative Assistant
AUGUST 2021 - PRESENT, REMOTE PART TIME
● Responsible for preparing financial reports, billing invoices, and timesheets
● Answering emails and phone calls from clients/customers
● Tracking calendars(Google,Outlook,Word,Excel)
● Writing and editing documents from letters to reports and instructional documents
Karbon Star Vitality Cashier/ Guest Service Team Member OCTOBER 2020 - 2022, ATLANTA, GA
● Delivered excellent customer service by warmly greeting guests, answering questions, and addressing concerns in a professional manner
● Operated the POS system to process transactions efficiently
● Responsible for maintaining a clean and safe environment
● Maintained in-depth knowledge of products to provide recommendations to customers
● Supported store operations during high-volume periods Ace Hardware Retail Associate
MAY 2024 - AUGUST 2024, DOUGLASVILLE, GA
● Handle cash and card payments following proper procedure, resolving guest concerns promptly and professionally
● Greet guests in a warm, friendly, and efficient manner
● Demonstrating strong multitasking and communication skills
● Maintaining a punctual and dependable presence
● Collaborate with cross-departmental teams during events and high-volume periods
● In-depth knowledge of Products and keeping inventory ㅡ
Education
Tamu Sana Kanyama Preparatory Academy Diploma
August 2018 - May 2022 Atlanta, GA
Salutatorian
Savannah State University B.S. in Science
August 2022 - May 2024 Savannah, GA
Undergraduate Chemistry major with a focus in pharmaceuticals continued at Kennesaw State University
Kennesaw State B.S. in Science
August 2024 - Current Kennesaw, GA
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