IT Helpdesk/ IT Technician

Jamell Hargrave

**************@*****.*** 903-***-**** LinkedIn/JamellHargrave

Education

Stephen F. Austin State University – Nacogdoches, TX Bachelor of Science in Information Technology

August 2020 – May 2025

Coursework: Network Administration, System Administration, Database Application Development, App Software for Microcomputers, Event-Driven Programming, Internet Programming Concepts, Internet Technologies, Ethics in Computer Science Work Experience

Stephen F. Austin State University – IT Technician/HelpDesk Nacogdoches, TX April 2021 – May 2025

• Provided technical support for faculty, staff, and students including troubleshooting hardware, software, and network issues

• Maintained and configured computer systems, peripherals, and classroom technology

Etech Technology Solutions – IT Helpdesk Technician Intern Nacogdoches, TX April 2022 – August 2022

• Responded to support tickets, resolving technical issues via phone, email, and remote tools like Zoom or Microsoft Teams.

• Maintained and configured computer systems and peripherals NacSpace Data Center – IT Support/Technician Intern Nacogdoches, TX April 2023 – August 2023

• Provided support for installation, maintenance, and troubleshooting devices and printers

• Assisted in diagnosing hardware and connectivity issues

• Responded to support tickets, resolving technical issues via phone, email Elliott Electric Supply – IT Helpdesk & E-Training Specialist Intern Nacogdoches, TX May 2024 – August 2024

• Designed and implemented technical training modules for internal systems

• Provided technical support for employees using the training platform

• Responded to support tickets, resolving technical issues via phone, email Technical Skills

Help Desk Support: Troubleshooting hardware/software issues, user support, ticketing systems

Networking: Cisco Packet Tracer, Wireshark, router/switch configuration, firewall setup Languages/Tools: Java, HTML, CSS, JavaScript, C#, Windows OS, Microsoft Office, Active Directory (familiar)

Other: Network topology design, remote desktop, documentation, customer service Projects

Home Lab Projects (Independent)

• Created a fitness tracker database using MySQL

• Built and configured a home network with custom router/firewall setup using open-source tools

• Practiced OS installations, network diagnostics, and automation through basic scripting

Certifications

• CompTIA A+ (In Progress)

• CompTIA Network+ – Planned

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