Technical Support It

BJAR ORAMARI

IT Coordinator Technical Support Analyst IT Helpdesk Analyst

P: 617-***-**** *******.****@*****.*** linkedin.com/in/bjaroramari Authorized to work in the USA for any employer. (Permanent Resident) PROFESSIONAL SUMMARY

Hands-on IT Support Technician with over 8 years of experience delivering Tier 1/2 helpdesk and user support in enterprise, nonprofit, and educational environments. Expert in resolving hardware/software issues across Windows, macOS, and Linux platforms. Adept with AV support, ITSM tools, MDM solutions, and end-user training. Strong communicator with a logical approach to problem-solving and cross-functional coordination.

TECHNICAL SKILLS:

• Operating Systems: Windows 7/10/11, macOS, Linux (Ubuntu, CentOS)

• Hardware: Imaging, deployment, break/fix, AV systems, printers, peripherals

• Tools & Platforms: MS Intune, Cisco Meraki, MS Defender, Google Workspace, Slack

• Networking: DNS, DHCP, VPN, LAN/WAN, basic firewall configuration

• Security: SIEM (Splunk), IDS/IPS, vulnerability scanning, DLP, antivirus tools

• Programming: Python, SQL, HTML/CSS (basic scripting & automation)

• Soft Skills: Bilingual (English, Arabic, Kurdish), technical writing, user training PROFESSIONAL EXPERIENCE:

IT Support Specialist- Volunteer (04/2025-now)

Company: World Computer Exchange/Boston

• Provided Tier 1 and Tier 2 technical support for macOS systems and refurbished hardware.

• Assisted in diagnosing and resolving software and hardware issues for laptops, desktops, and peripheral devices.

• Supported device imaging, system setup, and hardware testing for deployment to underserved communities.

• Maintained and organized IT inventory; tracked asset conditions and readiness for distribution. IT Operations Coordinator (01/ 2020 – 10/2023)

Company: Progress in Peace non-profit organization/ Kurdistan

• Served as the first point of contact for IT support, delivering prompt and courteous assistance to end-users.

• Provided both remote and onsite technical support for hardware, software, and connectivity issues.

• Conducted daily configuration, maintenance, and troubleshooting of laptops, mobile devices, and printers.

• Created and maintained detailed technical documentation for security tools and applications.

• Assisted in the planning and implementation of technology upgrades and infrastructure improvement projects.

• Participated in an off-hours support rotation, ensuring timely resolution of critical technical issues.

• Key Achievement: Reduced operational expenses by digitizing all documentation and transitioning workflows to Google Workspace, eliminating paper-based processes.

IT Technical Support (03/2015 – 12/2019)

Company: Rizgar Store for IT Services/ Kurdistan

• Provided Tier 1 and Tier 2 technical support to end users across Windows, macOS, iOS, Android, and peripheral devices such as printers.

• Installed, configured, and troubleshot hardware and software to ensure optimal user performance and satisfaction.

• Imaged systems using Microsoft Intune for deployment and configuration management.

• Maintained accurate inventory records and technical documentation for the store’s IT assets.

• Consulted with project managers and business clients to recommend tailored hardware and software solutions.

• Delivered high-quality customer service, resolving technical issues efficiently and professionally.

• Key Achievement: Increased sales by 45% within three months through improved IT support and customer engagement. IT Desktop Support (01/2009– 02/2015)

Company: Duhok Vocational School / Duhok, Kurdistan

• Maintained and monitored computer systems and network operations to ensure consistent performance.

• Conducted electrical and safety inspections of computer equipment in compliance with industry standards.

• Provided support for printers, scanners, and other peripheral devices.

• Delivered IT assistance and troubleshooting support to staff members.

• Performed system updates and hardware upgrades to improve functionality and extend device lifespan.

• Key Achievement: Built a fully functional computer lab from donated and refurbished PCs, maximizing limited resources. EDUCATION

Cyber Security Training Per Scholas

Cambridge, MA Feb 2025

The cybersecurity program (full-time) focuses on penetration, investigation of security control, implementation of security control, and response to security breaches.

● Lab to practice skills: Cisco Packet Tracer, OPNSense Firewall, Wireshark.

● Development of critical thinking and problem-solving skills. IT Support Professional Google June 2025

● Focus: Troubleshooting, customer service, networking, system administration, and security. Master’s in COMPUTER SCIENCE Sam Higginbottom University Oct 2013

● Cloud Computing, Networking.

CERTIFICATE AND TRAINING

● Splunk User Core Certificate, monitoring and detecting security threats and investigating incidents. Feb 2025

● NDG Linux Essentials Certificate: Linux Commands and Linux OS. Nov 2024

● Cisco Networking Basics: Network Management. Nov 2024

● Cisco Cybersecurity Essentials: Network Security, OSI, and TCP / IP Model. Dec 2024

● Information Security Training, CodeCamp Platform. Jul 2023

● Cyber Security Training, Google Certified Course. Mar 2020

● Training of Trainers: Entrepreneurship Curriculum Program, UNIDO. Nov 2020

● Project Management Cycle Training, RedR UK. Dec 2017

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