Customer Service Support Specialist

Ersula Jackson

***** ******* **

Lathrup Village,MI 48076

248-***-**** ****************@*****.***

Professional Summary

I’ve worked as an accountable senior support specialist and customer service representative demonstrating a high level of ownership and initiative quick and efficient at decision making and maintaining excellent customer service throughout the entire process from the beginning to the end to ensure that first-quartile core services are received and remembered.

I am a fast learner with great comprehension of directions and dependability, manage well with multitasking and work well with others or independently. I have been stepped up in a temporary supervision position for these qualities. Work Experiences.

Percepta-Customer Agent 9/2024-present

Take incoming calls assisting members with inquiries for missing points for both new and or leased purchases and services provided on vehicle. Provide escalations to ensure rewardable points are applied to the members account to be used for further services and or accessories.

Taco Bell-Team Lead 5/2024-8/2024.

I assisted with the team ensuring foods were prepped and stocked for customers. Kept record of inventory. Assisted with running both cash register and kiosk. Kept the dinning room and bathrooms cleaned and orderly.

Private Caregiver-2023-2024

Assisted in the home with meal preparation, laundry care. I provided assistance with baths, dressing and issuing medications. I provided transportation to and from appointments.

DTE Energy-Sr. Support/Facilitator

2008-2022

I processed incoming and outgoing orders for material needed for our secondary service centers

and contract yards from wire, cable, and transformers to enclosures and smaller items in SAP. also assisted with setting up kitting work, which is a project to upgrade the substations throughout the cities ensuring the correct equipment needed is supplied. Also, I assisted by keeping accounting records of inventory through cycle counts and putting away and receiving Materials.

Detroit Edison/DTE Energy-Customer Service

2001-2008

I worked in a call center environment, primarily receiving and making outgoing calls when necessary. My role was to ensure the customer was with service. Scheduled requests for both start-up and discontinuing of service(s). Processed emergency call orders for power outages and gas leaks. I also discussed and educated the customer on billing matters by giving them information about outside assistance and things that could be done within the home. Entering data for records. Education

Southfield Lathrup High School, 1987-1991

Lathrup Village, MI.

Diploma

Skills

Microsoft Office Apps -Word, Excel,

Keyboarding, Fax, Copier, Scan

Teams

SAP

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