Sales Manager

ONEAL (NEAL) BISHOP

*******@*****.*** 610-***-****

Cochranville, PA 19330 Bold Profile

PROFESSIONAL SUMMARY

Dynamic sales and management professional with experience at Home Depot, excelling in product knowledge and CRM. Proven record of exceeding sales objectives and enhancing customer satisfaction through relationship building and effective team leadership. Adept at mentoring staff and implementing strategic initiatives that drive growth and operational excellence.

Initiative-taking Sales Associate with extensive customer service and sales experience. Sales professional with record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Initiative-taking Sales Associate with extensive customer service and sales experience. Sales professional with a record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

SKILLS

Management CRM

Product knowledge Inventory management Continuous improvement Sales process

Conflict resolution Analytical thinking Decision-making Customer engagement

ACCOMPLISHMENTS

•Achieved outstanding positive results through effectively helping with developing the intranet tools and technologies that monitor and support the online network/intranet.

•Used Microsoft Excel to develop inventory tracking spreadsheets.

•Achieved outstanding results by introducing monitoring software for OSS tasks.

•Supervised team of 7 staff members.

•Documented and resolved product issues which led to the implementation of innovative technologies.

•Resolved product issues through utilizing proper testing mythologies.

•Collaborated with team of 18 in the development of innovative technologies that would govern the complete online systems for the intranet.

EDUCATION

West Chester University of Pennsylvania

West Chester, PA • 01/1984

No Degree: Computer Science

University of Nebraska At Omaha

Omaha, NE • 04/1967

No Degree: Computer And Information Sciences

WORK HISTORY

Home Depot - Sr Sales Associate

Parkesburg, PA • 08/2002 - 03/2025

•Exceeded sales objectives on a consistent basis to drive company growth.

•Trained, coached, and mentored new sales associates for maximum performance.

•Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.

•Boosted sales revenue by developing and maintaining strong relationships with customers.

•Enhanced customer satisfaction by providing prompt and personalized solutions to their concerns.

•Trained new sales personnel in company policies, customer acquisition strategies and successful sales techniques.

•Trained junior sales associates in best practices in selling techniques, product knowledge, and relationship building.

•Developed a deep understanding of the company's products and services to effectively communicate their benefits to potential customers.

•Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with customers.

•Organized store merchandise racks and displays to promote and maintain visually appealing environments.

•Up-sold and cross-sold products effectively, driving sales and increasing revenue.

•Contributed to team objectives in challenging environment.

•Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

•Greeted customers and helped with selecting merchandise, finding accessories and completing purchases.

•Built relationships with customers and the community to promote long term business growth.

•Stayed current on company offerings and industry trends.

•Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

•Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.

•Increased sales with execution of full sales cycle processing from initial lead processing through sales and closing.

•Informed customers of promotions to increase sales productivity and volume.

•Monitored service after sale and implemented quick and effective problem resolutions.

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Intel Inc. - OSS Technology & Tools Manager

Chantilly VA 10/1998 - 04/2001

•Managed and motivated employees to be productive and engaged in

work.

•Accomplished multiple tasks within established timeframes.

•Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

•Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

•Maximized performance by monitoring daily activities and mentoring team members.

•Cross-trained existing employees to maximize team agility and performance.

•Developed and maintained relationships with customers and suppliers through account development.

•Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

•Achieved departmental goals by developing and executing strategic plans and performance metrics.

•Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.

•Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for Team and Business growth.

•Reduced operational costs through comprehensive process improvement initiatives and resource management.

•Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

•Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

•Led cross-functional teams to achieve project goals, fostering collaboration and innovation.

•Organized professional development programs for staff, leading to improved performance and skill sets.

•Streamlined project delivery processes, significantly reducing time to market for new product launches.

•Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.

•Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.

•Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.

•Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.

•Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.

•Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision- making.

•Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

•Coordinated with other IT departments to upgrade technology infrastructure, enhancing operational efficiency and data security.

•Maintained positive customer and team relations by addressing problems head-on and implementing successful corrective actions.

•Established team priorities, maintained schedules, and monitored performance.

•Evaluated employee performance and conveyed constructive feedback to improve skills.

•Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

•Recruited, interviewed, and hired employees and implemented mentoring program to promote positive feedback and engagement.

•Used industry expertise, customer service skills and analytical nature to resolve customer and team concerns and promote loyalty.

•Established performance goals for employees and provided feedback on methods for reaching those milestones.

•Assisted in organizing and overseeing assignments to drive operational excellence.

•Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

•Leveraged data and analytics to make informed decisions and drive business improvements.

•Launched quality assurance practices for each phase of development.

•Planned, created, evaluated and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

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