Team Lead Information Technology

PROFESSIONAL SUMMARY:

Over ** years of experience in the information technology services arena with special emphasis on software/hardware installation, configuration, troubleshooting, storage, backup recovery and RACF security. Multiple Technical Team Lead roles with over twenty analysts in India and the US performing break/fix, maintenance, monitoring, and reporting on multiple platforms of LAN, WAN, SAN, and Backup Infrastructures in global environments.

●TECHNICAL SKILLS: riion EDL/VTL and Dell Media Storage Libraries, Veritas Netbackup Appliance 52XX, EMC Data Domain, Cisco, Brocade Switches, IBM ESS and DS Storage Devices.

●OPERATING SYSTEMS AND SERVERS: Cohesity, Dos 6x, Windows XP – Windows 2012 Server, Linux, Unix, AIX, Exchange Server. Microsoft Sharepoint, TSO, CICS, IBM Mainframes, LAN/WAN/SAN, Tivoli, Dell Open Manage, HP Open View, Netview, EFCM, Netbackup 4.5 – 8.x, Opscenter 7.x – 8.x, CommVault, Avamar, Maestro Job Scheduler.

●APPLICATIONS: MS Office 95-current, MS Exchange, Putty, Pivotal CRM Admin, MS SMS, Lotus Notes, Lotus Symphony, Carbon Copy, Pc Anywhere, IE, Firefox, Rumba, Attachmate, Ghost, PQDI, Reflections, HEAT, Service Center (Peregrine), Remedy, Filemaker Pro, MS FrontPage, PC Docs, Lawpack.

●HARDWARE: IBM, Dell, Compaq PC’s and compatibles, Compaq, Dell, Toshiba and IBM Laptops, Dell Servers, Workstations, Terminals; Quantum I6000, IBM, EMC Celerra and Clarion

EXPERIENCE:

4/2021-6/2023

Global Credit Union

Remote

Data Security Analyst

Responsible for new validations of data. This is reviewing current and new data. Performed analysis and verified data for iterations of documents. Primary function was cleaning up ROT while ensuring that the master document was identified and iterations of the documents were removed. This position was performed by using O365, creation of reports, and using CMS systems

5/2013 – 2/2021

Capgemini

Remote

Honeywell Global Netbackup Technical Team Lead

Technical Team lead of Honeywell Netbackup Infrastructure with responsibility of 26 individual analysts residing through out the US and also in India. Teams provide multiple levels of Netbackup and data center support to Honeywell at various levels including intermediate to advanced level project work. Position requires me to carry on the leadership of this group such as SLA/SLO attainment as well as to be directly and technically involved if not solely responsible for transitions, the support and training of staff in advanced Primary Cohesity Engineer working on deployment, setup of front end, and all vendor interface. Netbackup 7.0 to 7.6 issues and projects, OpsCenter administration and report design, configuration, and migrations, EMC Data Domain and Clarion/Celera Disk Libraries, multiple types of tape libraries, VMWare backup configuration as well as other advanced configurations of Netbackup and related infrastructures. Solely responsible for all documentation creation, review, and publishing of both Capgmini backup and Honeywell auditable procedures assuring continued compliance.

3/2009 to 4/2013

IBM

Boulder, CO

Delivery Service Team Lead Netbackup BUR

Technical Team lead of Honeywell, ATT, Xcel Energy, and Spirit Aero accounts with responsibility of 21 individual analysts residing in Boulder, CO and India. Teams provided multiple levels of Netbackup and data center support to all accounts at various levels. My position required me to carry on the high level responsibility of this group, as well as to be directly technically involved if not solely responsible for transitions, the support of advanced Netbackup 7.0 to 7.5 issues and projects, OpsCenter administration, configuration, and migrations, EMC Data Domain and Clarion/Celerra Disk Libraries, as well as other advanced configurations of Netbackup and SAN. Responsible for SLA/SLO attainment for team on all accounts which remained intact for length of assignment.

(Employment beyond 10 years available upon request)

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