Technical Support Youth Development

UNELL MITCHELL

Staten Island, NY 347-***-**** ****************@*****.***

Dedicated and versatile professional with experience in youth development, general maintenance, and technical support for election operations. Proven ability to mentor and guide at-risk youth, ensure safe and sanitary environments, and manage the setup and troubleshooting of electronic voting equipment. Strong communicator with a focus on safety, compliance, and community engagement. Known for adaptability, reliability, and a hands-on approach to problem-solving across diverse work environments.

AREAS OF EXPERTISE

Youth Services • Mentorship • Documentation • Problem-solving • Teamwork • Empathy • Technical Support • Adaptability

PROFESSIONAL EXPERIENCE

St. Johns Residence for Boys. Queens, NY

Youth Development Counselor Oct 2024 – Present

Provided consistent mentorship and supervision to youth, ensuring safety and emotional support during school, court appearances, family visits, and community outings. Facilitated access to vital resources such as education, healthcare, and social services while promoting positive behavior and personal development. Built strong relationships with youth and families to support engagement and reunification, maintained detailed documentation, and upheld all agency protocols and safety standards.

Supervised and supported youth during school, court, family visits, and community outings

Ensured safe transportation to appointments, resources, and recreational activities.

Built positive relationships to encourage growth, accountability, and family engagement.

Assisted in connecting youth with educational, legal, and social support services.

Alliance Maintenance, New York NY

General Maintenance Jan. 2022 to Sept. 2024

Experienced in performing a wide range of building maintenance tasks, including repairs, light plumbing, and electrical fixes. Maintained high standards of cleanliness and sanitation across interior and exterior spaces, ensuring safety and compliance with infection control policies. Skilled in floor care, waste management, equipment upkeep, and inventory control, with a strong focus on safety and attention to detail.

Performed repairs on light fixtures, outlets, furniture, doors, locks, and plumbing fixtures.

Maintained building cleanliness, including sweeping, mopping, stripping, waxing, and buffing floors.

Cleaned and sanitized walls, windows, bathrooms, and common areas following infection control guidelines.

Followed safety protocols and maintained inventory of cleaning supplies and equipment.

BOARD OF ELECTIONS. Staten Island, NY

Election Technician August 2017 – September 2022

Skilled in programming and maintaining electronic voting machines to ensure secure and accurate election operations. Experienced in troubleshooting technical issues, performing routine equipment testing, and supporting poll workers during setup and operation. Committed to upholding regulatory standards and maintaining the reliability of voting systems.

Programmed and maintained electronic voting machines.

Resolved paper jams and technical issues during elections.

Performed equipment testing to ensure functionality and compliance.

Supported poll workers with machine setup and troubleshooting.

EDUCATION

HS Diploma, Curtis High School

TECHNICAL PROFICIENCIES

Microsoft Office Suite

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