Customer Service Supply Chain
Resume:
KASSIM ABDUL-RAHMAN
Tamale, Northern Region, Ghana
055-***-**** **************@*****.***
PROFESSIONAL PROFILE
Accomplished and versatile professional with over 8 years of cross-industry experience in procurement, public safety, aviation, and client relations. Currently serving as a Procurement Officer with the Ghana National Fire Service, I specialize in sustainable procurement, supplier management, compliance, and public sector operations. My career reflects a strong track record in leadership, stakeholder engagement, and strategic problem-solving. Adept at adapting to dynamic environments, with a passion for driving efficiency, value-for-money, and public service delivery.
CORE COMPETENCIES
Procurement & Supply Chain Management
Contract Negotiation & Compliance
Supplier Relationship Management
Public Safety Education & Communication
Team Leadership & Staff Coordination
Customer Service & Client Retention
Strategic Planning & Problem Solving
Microsoft Office Suite & Procurement Tools
PROFESSIONAL EXPERIENCE
Ghana National Fire Service – Procurement Department, RHQ Tamale
Assistant Divisional Officer II (ADO II) – Procurement Officer
Nov 2024 – Present
Lead procurement planning and implementation across the Northern Region.
Manage vendor sourcing, contract negotiations, and supplier evaluations.
Ensure full compliance with Public Procurement Authority (PPA) guidelines.
Collaborate with finance, operations, and regional command units on procurement needs.
Prepare procurement reports and support audit readiness.
Ghana National Fire Service – Public Affairs Department, RHQ Tamale
Assistant Divisional Officer II (2IC – Public Relations Officer)
May 2023 – Oct 2024
Spearheaded public fire safety education campaigns across the region.
Delivered weekly radio presentations and curated social media content.
Produced visual and digital communication materials.
Handled public inquiries, enhancing GNFS’s community relations and image.
Station Officer – Public Relations Officer
Jan 2023 – May 2023
Continued above responsibilities while supporting the transition of communication strategy.
Ghana National Fire Service – Operations Department, Tamale
Assistant Station Officer (ASO) Jan 2022 – Jan 2023
Responded to fire outbreaks and emergency rescue operations.
Led training sessions on fire safety procedures.
Conducted equipment maintenance and operational readiness checks.
Africa World Airlines – Tamale Airport
Sales Executive
Jun 2018 – Jan 2022
Consistently exceeded sales targets and ranked top at Tamale Station in early 2020.
Built and maintained strong client relationships.
Trained new staff in customer engagement, improving satisfaction by 10%.
Passenger Handling Agent
Oct 2017 – May 2018
Managed check-ins, seat allocations, and baggage handling.
Delivered real-time flight communication and ground service support.
HFC Boafo Microfinance – Tamale
Savings Mobilization Officer
Feb 2017 – Jul 2017
Managed daily client savings operations and account openings.
Generated monthly reports and facilitated loan referrals.
National Board for Small Scale Industries – Bolgatanga Municipal
National Service Personnel
Sep 2011 – Aug 2012
Registered over 100 MSMEs monthly and facilitated capacity-building workshops.
EDUCATION
MSc Procurement & Supply Chain Management – Tamale Technical University, Ghana
Graduated: October 2024
BSc Business Administration (Marketing) – Kwame Nkrumah University of Science & Technology (KNUST)
Graduated: February 2023
HND Business Administration (Marketing) – Bolgatanga Polytechnic
Graduated: August 2011
WASSCE, General Arts – Gowrie Senior High Technical School
Completed: August 2007
PROFESSIONAL TRAINING & CERTIFICATIONS
Cadet Officer Course XXIII – GNFS Fire Academy & Training School, 2023
Recruit Firefighting Course 53 – GNFS Fire Academy, 2022
Aviation Customer Service, Quality Control, and First Aid – Africa World Airlines (2018–2019)
LEADERSHIP EXPERIENCE
Head of procurement department, 2025 to Present
Vice Chairman, Northern Regional Welfare, 2025 to Present
Course Father – Cadet Batch 53B, GNFS Training School, 2022
Assistant Disciplinary Prefect – Gowrie SHTS, 2007
Sports Prefect – Watania Islamic JHS, 2002
LANGUAGES
Fluent in English, Guruni, Hausa, Twi, Mampruli, and Dagbani
INTERESTS
Photography, Reading, Football, and Music
REFERENCES
DCFO James Ankrah
Former Northern Regional Officer, Ghana National Fire Service
Miss Priscila Awumey
Former Manager, Africa World Airlines – Tamale
Mr. Rashid Karim
Finance Administrator, Mantrac Ghana – Accra
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