Customer Service Support Specialist
Resume:
Customer Service and Support Specialist
CAREER OBJECTIVE
Dedicated and customer-focused professional with extensive experience in customer service across telecom, IT, and printing sectors. Committed to delivering high-quality support and achieving team success through effective communication and upselling.
PROFESSIONAL EXPERIENCE
Accenture Verizon Process2024 – Present - Handle customer inquiries through chat, ensuring timely responses and high service standards. - Engage in upselling opportunities to maximize service utilization and customer satisfaction. Powerweave2023 – 2024 - Assisted businesses via email on logo printing and branding services. - Ensured high accuracy in communication and support to meet specific client needs. Sutherland Global Services OMC Process2015 – 2023 - Provided comprehensive customer support via calls, handling inquiries and resolving issues. - Coordinated with technicians through live chat to troubleshoot and ensure service efficiency. EDUCATION
HSC (12th)2011 – 2012 Mumbai University
SSC (10th)2009 – 2010 Mumbai University
SKILLS
Customer Service: Strong problem-solving abilities with experience across phone, chat, and email support.
Technical Support: Skilled in troubleshooting and coordinating with technical teams.
Upselling & Sales: Experienced in identifying opportunities to increase sales.
CRM Software: Proficient in using customer relationship management systems for efficient support.
HOBBIES & INTERESTS
Teaching
Bike Rides
Megha Shah
Building No. 1, 101, DB
Ozone, Ketkipada, Near
Thakur Mall, Mira Road East,
Thane-401107
Phone
Email address
**************@*****.***
Date of Birth
27/11/1994
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