Business Process Scrum Master

AH

ANDERSON HILL, JR.

***********@*********.*** 770-***-**** Marietta, Georgia 30062

Dynamic Business Process Developer with extensive experience at the CDC, adept in Agile methodologies and SQL. Proven track record of enhancing operational efficiency and stakeholder satisfaction through effective communication and strategic solutions. Recognized for leading cross-functional teams and delivering high-quality results under tight deadlines.

18+ years of experience in Waterfall and Agile

methodologies

10+ years of experience in C and C++ programming on a UNIX platform

10 years of experience in the Agile software development environment, using Scrum

Five years of experience as a Scrum Master

Five years of programming experience in SQL, using SQL Server database

Three years of experience in Jira and Confluence

Alpha Six Corporation Atlanta, GA

Business Process Workflow Developer –

NPPTL – RECO/RAS Project

01/2022 - 01/2025

Documented business workflow requirements using MS Visio to enhance clarity and structure.

Facilitated cross-functional communication to address process and system workflow challenges.

Participated in work sessions with customers to gather and analyze workflow documentation.

Engaged in solutions engineering to ensure accurate representation of customer workflows.

Alpha Six Corporation Atlanta, GA

Business Process Developer Analyst –

WTCHP - OASIS Project

01/2022 - 01/2025

Facilitated work sessions to gather requirements aligning with business objectives.

Drafted clear, concise business requirement documents for stakeholder review.

Enabled cross-functional communication to address process and system issues.

Participated in solutions engineering to ensure all customer requirements were satisfied.

Managed stakeholder concerns throughout project lifecycle by identifying and mitigating risks.

Acted as liaison between customers and development team to resolve requirements questions.

Led quality assurance testing efforts for OASIS application, ensuring high standards.

Contributed as quality assurance tester for OASIS application, validating functionality.

United Parcel Service Alpharetta, GA Served as subject matter expert for high-profile, strategic projects, Summary

Skills and Technologies

Professional Experience

Senior Business Analyst – Global Freight

Forwarding

01/2014 - 01/2022

achieving 100% on-time delivery.

Acted as Scrum Master for multiple Agile projects, enhancing team collaboration and efficiency.

Developed SQL queries to investigate production issues and validate software testing outcomes.

Utilized SQL to generate reports for product research and analyze business trends effectively.

Facilitated meetings to gather information and align stakeholder understanding throughout project life cycle.

Contributed to writing security requirements for applications following UPS security standards.

Simplified complex concepts for stakeholders, ensuring clear communication and comprehension.

Recommended process improvements, increasing quality and consistency within enterprise standards.

AT&T Laboratories Alpharetta, GA

BNS IT Service Assurance Tier 1 End to

End Software Engineer – Uverse,

Mobility, and Distributed Denial of

Service Defense

01/2011 - 01/2014

Achieved 20% revenue growth by collaborating with clients and stakeholders to assess business needs.

Aligned system enhancements with AT&T's target architecture, reducing IT operating expenses by 25%.

Communicated system requirements to project teams, increasing client satisfaction by 25%.

Led requirements engineering activities, ensuring timely and budget- friendly project deliveries.

Provided technical oversight throughout project lifecycle, delivering high-quality software with minimal defects.

DataScan Technologies Alpharetta, GA

Senior Business Analyst

01/2005 - 01/2011

Applied analytical skills to articulate business needs through high-quality use cases and functional specifications.

Authored clear requirement documents, earning three Pinnacle of Performance Award nominations for superior performance. Selected as trainer for companywide task force to enhance support management processes.

Increased customer satisfaction by 35% and improved response time by 25%.

Trinity Advisors Atlanta, GA

Vice-President/IT Department Head

01/2003 - 01/2005

Developed selection criteria for ERP software, enabling government municipalities to evaluate vendors effectively.

Evaluated hardware and software systems to identify optimal ERP solutions, enhancing operational efficiency.

Facilitated interdepartmental cooperation between Finance and IT departments to streamline project execution.

AT&T Laboratories Alpharetta, GA

Senior Technical Staff Member (STSM)

01/1997 - 01/2003

Led system development for integration of functionality across multiple disciplines in several projects.

Directed 3NE6 generic of Network Management Operating System

(NEMOS) implementation.

Developed Plant Protection System to graphically create, store, and visualize missing GIS data.

Managed RESTORATION AND PROVISIONING Integrated Design project at AT&T Operations Technology Center.

Oversaw Facility Status Update project to handle asynchronous updates on facility status.

Designed graphical user interface for real-time updates from RAPID project.

AT&T Laboratories Columbus, Ohio

Technical Staff Member

01/1987 - 01/1991

Developed C++ and X-Windows graphical user interfaces for Network Routing functionalities.

Implemented a graphical user interface enabling network managers to analyze historical CCS network data.

Created a process synchronization program in C utilizing inter-process communication for MIND graphics optimization.

University of Michigan

M.S. in Computer Science and Engineering

01/1990

Morehouse College

B.A. in Computer Science with a Minor in Mathematics 05/1987

Education

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