Customer Service, Elder Care, Licensed Medicare Sales Agent

Laurie Giles

Ph: 720-***-**** Email: ***************@*****.***

Skills/Qualifications:

●15+ years of sales experience: able to develop rapport with people from all walks of life, pre-qualify clients efficiently, make quality presentations, negotiate, and upsell services, close sales, establish credit lines, meet quotas, complete contracts, and sales reports, and manage my time effectively.

●15+ years of customer service experience: able to identify client needs quickly, opening trouble tickets, invoicing clients, de-escalating situations competently, and strong active listening skills.

●Soft skills: plays nicely with others, strong work ethic, good sense of humor, very empathic, and strong attention to detail.

●Technology skills: proficient with MS Office (Word/Excel/Outlook/PowerPoint), Salesforce, G-Suite, and various proprietary databases.

Work History:

Homemaker (Caretaker to my mother) 12/2018 - Present

Aerotek Licensed Medicare Sales Agent 08/2018 -12/2018

Worked in a call center assisting customers with appropriate healthcare plans (seasonal “open enrollment” position).

Optum Healthcare Licensed Medicare Sales Agent 09/2017 - 11/2017

Worked in a call center assisting customers with appropriate healthcare plans (seasonal “open enrollment” position).

Homemaker (Stay at Home & Caregiver) 02/2013 - 09/2017

ADT (thru Aerotek) Alarm Authorization 09/2012 - 02/2013

Call center environment, assisting clients with technical alarm features. Also assisted technicians with arming alarms and other tasks as needed.

Waste Management Account Management 02/2006 - 12/2010

Advanced from level I CSR to Level III CSR to Inside Sales and Account Management. Outbound and inbound sales calls, administrative duties, and established credit for commercial accounts.

Education:

SW Texas State University Associate Degree (Business)

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