It Infrastructure Software Engineering

Rahul Desai ***********@*****.***

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RAHUL DESAI

Toronto 647-***-**** ***********@*****.*** https://www.linkedin.com/in/rahuldesai1310 SOFTWARE ENGINEERING & IT LEADER: Sr Manger: Director: VP: CTO: CIO STRATEGIC BUSINESS TECHNOLOGY DRIVER ENABLING RAPID GROWTH & SAVINGS Gen AI Security Application Dev Architecture Data DevOps Infrastructure Cloud Platforms Digital Transforming IT Infrastructure architecture by streamlining operations, cutting costs and aligning innovative, emerging technologies with business vision and value creation. Strategic technology leader who leverages deep technical knowledge and strategic business vision to drive consistently positive business outcomes. Skilled communicator who serves as the "face" of technology with executive leadership and stakeholders throughout the enterprise to drive business / technology alignment. Dedicated problem solver who addresses problems head on and investigates critical issues thoroughly to find cost-effective, actionable, best fit solutions. Tenacious negotiator who creates win / win outcomes with key vendors. Skilled Project Manager who delivers complex initiatives on time, on budget, and within aggressive time / budget constraints. Motivational team builder, coach, and mentor who communicates strategic / tactical IT vision to the team then empowers team members to bring that vision to reality. Change leadership ability to serve beyond technology as the organization’s change agent, fostering adaptive change and flexibility. Vendor Management expert in contract negotiations, SLAs, Licensing and performance. Core competencies include:

Java JavaScript Salesforce.com Python React Angular Ruby ETL Data Tools Kafka MuleSoft Cloud Azure

AWS SQL CoPilot C# IDEs GO GITHUB Agile methodologies CI/CD ISO 9001 PCMM level 5 SOC2 Al/ML frameworks and libraries core Al TensorFlow PyTorch NLP libraries GPT APIs and multi modal models Corporate and Regulatory Compliance Cross-Functional Communication Technical Reporting – Metrics, KPIs IT & Business Leadership Milestones:

• Coordinated capital and operational budgeting and forecasting for infrastructure, licensing, vendors, partners and workforce Lead assigned functions such as Strategic Planning, Financial Management, Information Security, Program Management, and Business Continuity.

• Led IT governance initiatives include Reporting, Compliance, and Security, value delivery, strategic alignment, performance management, resource management, and risk management.

• Spearheaded Enterprise-Wide IT enabled Business Digital Transformation - Instrumental in evaluating, developing and implementing mobile cloud/SaaS in a multi-million-dollar Digital Business Transformation project based on the Salesforce.com platform.

• Delivered technology strategy and roadmap that offered growth and transformation for current and future business goals in four key areas including customer engagement, products transformation, employees' empowerment, and operations optimization Increased engagement from customers by 10%; reviewed and recommended all strategic direction of architecture design.

PROFESSIONAL HISTORY

TD Bank, Toronto, ON May 2018 - Present

Rahul Desai ***********@*****.***

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Top 10 North American Bank, with more than 90000 employees providing a full range of financial products and services to more than 17 million customers worldwide.

Sr Manager/Director, Engineering TD Wealth

Business and Digital Transformation Projects:

Managing the technology and Engineering Platform including a mix of SaaS, cloud native and cloud enabled apps Salesforce, CRMa, AgentForce, Microsoft CoPilot, Java, Angular, Python, React, Azure, APIs, AWS, Talend, Tableau, Microservices, Kafka & MuleSoft.

• Collaborated with the business and Al developers to design, develop, optimize, fine-tune and trained new Al models and architectures as well as integrating Al solutions into existing scalable production environments to provide actionable business insights and data that enhanced sales and customer service metrics by over 10%.

• Managed the Integration of core applications to enable digital onboarding of new customers, TD's flagship trading application, payments module, CMS, data analytics, and ticketing system.

• Digital Transformation: Developed and executed a digitization plan of several legacy paper-based processes that yielded over $1m of savings in direct dollars and FTE costs.

• Proved instrumental in moving core On-Prem Backoffice applications and ETL jobs to Cloud/SaaS model allowing for significant infrastructure $ savings of 15% including building a set of new APIs to consolidate data from these apps. IT and Business Leadership:

• Team Leadership and Delivery: Onshore/Offshore Managed and built a knowledgeable, competent and trusted cross functional multi-disciplinary teams of over 50 professionals such as Engineering managers, QA, BSA, Cloud engineers, DevOps and ITS. Mentored, hired and retained IT team members and fostered a culture of learning and high performance Responsible for the delivery and support of all business, and software systems supporting nearly 6,500 employees Achieved a Pulse survey EEI score of 4.45 and a People Manager Index score of 4.41.

• Software Engineering, QA and Deployment: Responsible for UX, FE/BE Software development, QA and Automation best practices across all teams Managed the Deployment process, process improvement, DevEx, Release planning, Ci/CD, DevOps, GitHub Copilot, containerization, and orchestration, serverless frameworks.

• High level Solution Design and Architecture: Ensure end to end technical solution aligns with shared business objectives across the enterprise, keeping in mind scalability, architectural goals and impact.

• Agile/Project Management/PMO: Headed IT integration, enterprise-level solutions, strategy, cost controls, revenue growth support, platform development, acquisition integration, PMO, product strategy, and customer support Agile methodology for faster delivery and time to market.

• IT Portfolio & Budget Management: Formalized budget and P&L management practices to manage and track IT forecasts, trends and spentIT strategy and roadmap, IT portfolio and project status tracking, SLAs and KPIs/OKRs

• Slashed costs of $1.5m by close auditing, automated solutions and leveraging Global delivery offshore resources.

• IT Operations and Prod Support: Plan-Build-Redirect all technology L2 and L3 operations Evaluate business needs, possible outcomes, and business / technology trends Identify key issues and recommend best fit IT strategies, policies, and procedures post-production support and maintenance; 80% drop in prod incidents preventing recurrence and setting up problem management practices.

• Risk Management and SRE: IT risk assessment and mitigation plan IT audit findings and recommendations IT maturity assessment and benchmarking. Employed Veracode, DAST, Pentest. Pillar To Post, Toronto, ON August 2010 - May 2018 A First Service Company, US $1.5 billion in annual revenues and has more than 17,000 employees. Director Of IT & MIS, September 2011 - May 2018

Manager Of IT, August 2010 - September 2011

Was quickly promoted to Director of IT just after my first year, built a high performing corporate IT team comprising of 10 in-house and outsourced staff in support of 850 employees and customers. Business Transformation Projects:

• Strategic Business Project to replace 15-year-old legacy systems with cloud/SaaS based technology using Salesforce.com as a platform and enable scalable business growth. Project highlights include: Rahul Desai ***********@*****.***

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• Spearheaded the multi-million-dollar, multi-vendor, multi-technology enterprise-wide Business Transformation from home grown legacy system to cloud based systems based on Salesforce.com.

• Built the framework within the organization to enable Agile development methodologies.

• Instituted a Technology Advisory Council for fostering innovation, prioritizing IT initiatives and coordinating the evaluation, deployment, and management of current and future IT systems across the organization. Legacy Systems Management:

• Spearheaded creation of five-year strategic road maps instrumental in executive team planning for IT: clearly communicated risk surrounding replacement needs for end-of-life infrastructures.

• Migrated On-Prem MS Exchange e-mail to cloud-based solution providing time and cost savings plus a more robust infrastructure management.

• Reduced monthly technology expenditures by 20% through server consolidation and virtualization.

• IT Support: Generated significant time savings by implementing help desk that improved organization-wide communication of new technology installations, expedited response to requests, and enhanced the perception of the IT team Measured by NPS, score of 92%.

PRIOR ROLES: Canada Post Corp - Program Manager McGraw-Hill Ryerson - Project Manager EDUCATION & LEADERSHIP TRAINING

Master of Business Administration (MBA) with specialization in Marketing Management Bachelor of Mechanical Engineering (BE)

Project Management Professional (PMP), PMI

Effective Communications & Human Relations, Dale Carnegie Problem Solving & Decision Making, McGraw Hill

Effective Use of Microsoft Project in Project Management, PMI The Art of Project Management For IT/IS Projects, FIK International

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