Customer Service Data Entry

Diane M. Bockrath

217-***-**** Springfield, IL **703 *************@*****.***

Seeking Remote Data Analysis Position

Reliable, energetic, and resourceful customer service professional with extensive experience in customer relationships and problem resolution. Ability to adhere to strict quality standards and meet productivity goals. Seeking an opportunity for remote part-time work in data analysis or proofreading. WORK EXPERIENCE

State Farm Agency - Springfield, IL

• Compiled mailing and telephone lists for marketing purposes.

• Used Excel to calculate and present insurance quotes.

• Prepared and proofread insurance quotes using Excel and Word.

• Answered client questions regarding insurance coverage and claim handling. CVS Specialty Pharmacy – Buffalo Grove, IL 2015 – 2021 Customer Service Representative

• Completed initial order intake forms via telephone with medical offices and patients.

• Answered medical office and patient inquiries regarding order status of specialty medications.

• Sent emergency override requests to crisis management for review, and informed the patient of the insurance decision.

• Transferred refill requests to correct pharmacy technician team for processing. Protective Life Insurance – Deerfield, IL 2013 – 2014 Claims Assistant

• Reviewed all incoming mail such as death certificates and medical records; directed them to the appropriate claims examiner.

• Prepared mailing of daily correspondence accurately and efficiently.

• Reconciled monthly statements from the medical records vendor against our company records.

• Answered incoming calls and provided information about claim status. PROFESSIONAL SKILLS

• Mastery of Microsoft Office programs (Word, Excel, and PowerPoint).

• Comfortable working in both Microsoft Windows 10 and SAP based systems.

• Excellent communication skills with a focus on team-building and customer relations.

• Outstanding organizational, multitasking, and problem-solving abilities.

• Experience in bookkeeping and bank statement reconciliation.

• Familiar with medical terminology including ICD10 and procedure codes.

• Licensed Insurance Producer with the State of Illinois. EDUCATION

University of St. Francis – Joliet, IL

Bachelor of Arts – History

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