Cyber security, data analysis certificate (Merit America, 2024)

Redd Crowe

Louisville, KY 502-***-**** *************@*****.***

Professional Summary

Detail-oriented and motivated administrative professional with a strong passion for healthcare, particularly in thyroid and hormone health. Adept at managing patient communications and administrative tasks efficiently, ensuring exceptional service and support for new and existing patients. Proven ability to multitask and prioritize effectively in fast-paced environments, with a commitment to fostering long-term relationships as a dedicated team player. Tech-savvy and proficient in digital tools and social media platforms, ready to contribute to Modern Thyroid Clinic’s mission of providing outstanding patient care. RELEVANT SKILLS & EXPERTISE

● Patient Communication: Experienced in handling live calls, onboarding new patients, and addressing inquiries with professionalism and empathy.

● Administrative Support: Proficient in preparing digital charts, electronic filing, processing faxes, and managing various administrative tasks efficiently.

● Social Media Management: Knowledgeable in creating and posting engaging content, and responding to comments and questions on social media platforms.

● Organizational Skills: Strong ability to multitask, prioritize effectively, and manage time to meet deadlines in a remote work environment.

● Tech Proficiency: Skilled in using digital tools, software applications, and social media platforms to enhance communication and productivity.

● Interpersonal Skills: Excellent written and verbal communication skills with a friendly and professional demeanor, fostering positive interactions with patients and team members.

● Self-Motivation: Capable of working independently and adapting to changing tasks while maintaining a high standard of work.

PROFESSIONAL EXPERIENCE

Shift Lead • Joella's Hot Chicken • St Matthews, Louisville, KY 06/2023 - 08/2024

● Directed daily operations, ensuring compliance with company policies and procedures, resulting in a 15% improvement in overall efficiency.

● Trained and mentored new employees on best practices and security protocols, enhancing team performance.

● Ensured adherence to health and safety regulations, conducting regular inspections and risk assessments, leading to zero safety violations over the past year.

Enrollment Specialist • Travelex Insurance Services • Remote 08/2022 - 03/2023

● Utilized CRM software to track enrollment progress and follow up on incomplete applications, improving conversion rates by 15%.

● Analyzed customer enrollments with meticulous attention to detail, ensuring accurate data entry and a 98% error-free enrollment rate.

● Oversaw customer accounts and documentation, maintaining organized records and facilitating seamless communication between departments.

Tattoo Artist • Envious Ink Studio • Radcliff, KY 07/2021 - 08/2022

● Maintained a sterile and organized work environment, strictly adhering to health and safety regulations, leading to zero incidents of infection or contamination.

● Executed client consultations, effectively communicating design concepts and addressing concerns, resulting in improved customer perception and local reputation.

● Implemented efficient appointment scheduling and follow-up procedures, reducing no-show rates by 20%. Internet Repair Call Center Rep • Spectrum Internet • Louisville, KY 01/2021 - 06/2021

● Diagnosed and resolved technical issues for customers, achieving a first-call resolution rate of 85%.

● Identified patterns in technical issues, reporting to the engineering team for system improvements, which led to a decrease in recurring problems for repeat callers.

Pharmacy Tech • CVS Pharmacy • Louisville, KY 03/2020 - 01/2021

● Accurately dispensed medications and managed prescription orders, ensuring a 98% accuracy rate in order fulfillment.

● Conducted inventory management and ensured compliance with regulations.

● Processed insurance claims and resolved billing issues, decreasing claim rejections by 25%.

● Implemented organizational systems for prescription records, enhancing retrieval speed and reducing errors by 30%. Sales and Customer Service Rep • Best Buy • Louisville, KY 03/2018 - 03/2020

● Delivered personalized product recommendations, boosting sales revenue by 20% through effective cross-selling and upselling techniques.

● Resolved customer inquiries and complaints, achieving a 90% customer satisfaction rate and enhancing overall store reputation.

● Listened to guests to help decide what solutions could work best for them, contributing to overall customer retention, return, and satisfaction.

Cashier • Hobby Lobby • Louisville, KY 07/2016 - 09/2018

● Processed transactions swiftly and accurately, maintaining a 98% accuracy rate.

● Trained new cashiers on POS systems and customer service practices. Group Leader • Northeast Family YMCA • Louisville, KY 12/2014 – 10/2016

● Developed and implemented safety protocols, resulting in zero incidents during program sessions.

● Supervised and mentored youth participants, creating a positive and inclusive environment that reduced behavioral incidents by 15%.

● Coordinated daily schedules and logistics for group activities, ensuring smooth operations and timely execution.

● Managed scheduling resources and supplies for assigned groups, allowing for appropriate usage by children and staff. EDUCATION & CERTIFICATIONS

Google Cybersecurity Professional Certificate • Merit America • Virtual 2024

● Cultivated holistic understanding of cybersecurity’s critical role in organizational security, privacy, and success, including how to systematically identify and mitigate risks, threats, and vulnerabilities

● Gained practical experience with Linux, SQL, Python and utilized SIEM tools, IDS, and network protocol analyzers for proactive threat management

● Applied knowledge to real-world scenarios, developing skills in proactive threat detection and response through completion of dynamic hands-on projects, including: conducting a simulated security audit, responding to a cyber incident, analyzing vulnerable systems, and completing an incident handler’s journal Bachelor’s Degree of Art • Bellarmine University • Louisville, KY 2020

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