Customer Service Relations

Brian A. Leonard

************@*****.*** • 803-***-**** • 1209 Grove Park Lane, Columbia, SC • http://www.onpoint.fm/ SUMMARY

Experienced media professional with education and experience in radio, media/computer technology, and customer relations EXPERIENCE

Iheart Media, Commercial Content Manager

Oct 2023 - May 2025

Communicate with AE’s covering Clusters of radio stations. Schedule Commercials and monitor Email correspondence. Verizon Wireless, Customer Service Representative

Sep 2021 - Aug 2023

Handled inquiries with regard to product, pricing, order expediting, customer relations and complaints using working knowledge of the Verizon Wireless products and services

Managed and resolved customer inquiries accurately and timely with courtesy and professionalism in a high volume call center Handled on average 65 to 75 calls per day, troubleshooted service and equipment concerns, researched and resolved billing inquiries, and provided an overall great customer service experience WQXL-AM/FM, On Air Personality

Nov 2013 - Nov 2023

On-Air personality during scheduled time slot

Created appealing and entertaining shows to run for internet exclusive radio station Verizon Wireless, Customer Service Representative

Nov 2008 - Jul 2013

Handled inquiries with regard to product, pricing, order expediting, customer relations and complaints using working knowledge of the Verizon Wireless products and services

Managed and resolved customer inquiries accurately and timely with courtesy and professionalism in a high volume call center Handled on average 65 to 75 calls per day, troubleshooted service and equipment concerns, researched and resolved billing inquiries, and provided an overall great customer service experience WVOC 560 AM, Clear Channel Radio, Talk Radio Producer May 2004 - May 2008

Generated creative ideas, organized projects, and made content decisions for scheduled programs Scheduled and programmed air time; resolving scheduling issues Performed sourcing functions and researched prospective guests Edited recording materials using digital equipment, while understanding technical procedures Responded to listeners’ comments and questions

Clear Channel Radio, WXBT 100.1 “The Beat”, Sales Representative May 2004 - May 2008

Developed marketing program and sold advertising for the urban station and the other five radio stations’ websites in the cluster Attended promotions and events

www.onpoint.fm, On-Air Personality

Jul 2007 - May 2008

On-Air personality during scheduled time slot

Created appealing and entertaining shows to run for internet exclusive radio station WXBT 100.1 “The Beat”, Part Time On-Air Personality Jul 2004 - Aug 2007

On-Air personality during scheduled time slot

Developed and public service announcements, liners and drops for the station EDUCATION

Pima College

A+ Certification • May 2010 - May 2010

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Morris College

Bachelor of Fine Arts • Broadcast/Media • May 2004 - May 2004 Public Speaking, Mass Communications, Media Practicum, Television Production, Photography, Broadcast Announcing, Radio Programming and Production, Writing for the Media

SKILLS

Microsoft Office Suite • Word • E-Mail • PowerPoint • Excel • Outlook • Adobe • Prophet • 360 • Internet as a research tool

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