Business Analysis, Customer Service

AL D. MAERINA JR.

480-***-**** *******@*****.***

Phoenix, AZ 85085

SUMMARY

Extensive knowledge of software development and business processes, outstanding problem solving and communication skills, and a great commitment to achieving the best results. Perform administrative duties and help customers with inquiries and concerns about the company's products or services. Experienced in responding to customer queries in a timely and accurate way, maintaining and ordering supplies, keeping records, filing, setting up equipment, and assisting in designing bulletin board displays and exhibits. Passionate about leveraging technology to improve automation and efficiency.

WORK EXPERIENCE

GUARDIAN / SALIBAS EXTENDED CARE PHARMACY August 2024 – Present

Pharmacy Delivery / Coordinator (P/T)

- Work assigned routes with time sensitive delivery requirements. Ensure all medication deliveries are accurate and timely.

- Pick-up return items and refused medications when required, utilizing all safety protocols.

VIRTUSA September 2024 - December 2024

UI Analyst / Consultant

- Assisted in the design work transition that includes reframing mockups and sitemaps changes and updates moving design resources

- Collaborated with the product application owners to gather high-level requirements, as well as with the engineering team to understand the design needs for the development.

HCLTECH June 2019 - June 2024

Software Support Analyst

- Coordinated the implementation of new technology projects, ensuring successful deployment and user adoption.

- Analyzed system performance and user feedback to recommend enhancements.

- Performed unit testing and debugging of software applications

COGNIZANT July 2018 - June 2019

Business / Technology Consultant

- Provided technical support to users and troubleshot software issues.

- Monitored system performance, identified potential issues, and recommended improvements.

- Coordinating implementation of new systems or system modifications

M3Bi April 2018 - September 2018

Business Analyst Consultant

- Work assigned routes with time sensitive delivery requirements. Ensure all deliveries are accurate and timely.

- Gathered and analyzed data to identify areas where business improvements can be made.

EVEREST CONSULTING April 2000 – March 2018

IT Consultant

- Developed and implemented IT solutions to improve business processes, resulting in a 10% increase in efficiency.

- Collaborated with stakeholders to determine requirements for new systems or modifications of existing systems

EDUCATION

Central Colleges of the Philippines (1994)

Bachelor of Science in Business Administration

Major in Computer Science

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