Technical Support Customer Service

Maricopa, AZ ***** 775-***-**** ***.***@*****.***

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RAYMOND MAY

PROFESSIONAL SUMMARY

IT Specialist with 15+ years of experience providing enterprise-level technical support and system administration. Skilled in hardware and software installation, network troubleshooting, account and systems management, and providing exceptional customer service across healthcare, government, and corporate sectors. Strong expertise in Windows environments, Apple OS/IOS, and tools such as Active Directory, SCCM, and Office 365.

SKILLS

Desktop Support & Device Imaging

Network Administration

Systems & Software Upgrades

Windows Server &Workstation Environments

Apple Device Configuration & Support

Security Tools: Sentinel One, CyberArk

SCCM, AD, Office 365

Customer Service & End-User Training

WORK HISTORY

Support Remote Administrator

Exelon (Contract), July 2022 – July 2023

Delivered deskside and remote technical support for systems and applications.

Managed account provisioning, client connectivity, and device imaging via SCCM.

Supported Office 365, Active Directory, and Apple device ecosystems.

Systems Administrator – OIT, DevSecOps

U.S. Department of Veteran Affairs (Contract), July 2020 – Feb 2022

Led installation, upgrades, and remote system management via Big Fix Remote and Dbat.

Provided Tier 2/3 support and training across diverse device and application needs.

Implemented system performance improvements based on user feedback.

Senior Site Support Specialist

McKesson (Contract), Aug 2016 – Feb 2020

Supported 500+ end users with application troubleshooting and device maintenance.

Conducted Cisco phone system setup and system migrations.

Maintained compliance and security standards using Sentinel One and CyberArk.

Senior Integration Specialist

TechFirst Inc., July 2006 – Aug 2016

Served as Help Desk Level II/III and Team Lead for client technical operations.

Spearheaded major system migrations using SCCM and SMS platforms.

Provided consulting and warranty support for hardware and software systems.

Managed imaging solutions with Norton Ghost, Acronis, and Paragon.

CERTIFICATIONS

Cisco Certified Network Associate (CCNA)

CompTIA A+

Dell & HP Hardware Certifications

Computer Technology Certification – Control Data Institute, Southfield, MI

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