Customer Service Representative
Resume:
Zelinka Hamlett
Customer Service Representative - Healthhelp
Houston, TX 77084
********@*****.***
Seeking long-term employment in an organization where I can grow professionally and further enhance
my managerial skills, knowledge, and experience to face and overcome the challenges of today's changing work environment.
Authorized to work in the US for any employer
Work Experience
Warehouse Worker
Amazon - Richmond, TX
October 2021 to Present
Loading and unloading trailers, staging, scanning, robotics, and Gaylord dumping. my knowledge and experience have also led me into other roles such as Ambassador and Process Guide. I train new AAs and assist my PA in daily work routines.
Delivery Driver
Amazon Flex - Houston, TX
May 2021 to Present
Pickup packages from Amazon station and travel to several locations to deliver the packages. Preloader
UPS - Houston, TX
November 2020 to January 2021
Preload delivery vehicles.
Uber Eats Driver
UberEATS - Houston, TX
July 2019 to September 2020
I would pickup food orders and deliver them to residents of the customer. Uber Driver
Uber Drivers - Houston, TX
March 2019 to September 2020
I transported people to and from points of origin to their destination. Customer Service Representative
Home - Houston, TX
December 2017 to May 2019
Received inbound calls to schedule medical procedures as well as making outbound calls to medical offices and facilities to complete cases
● Utilized computer skills to initiate cases and complete needed tasks
● Collaborate with staff, coworkers and supervisors to process difficult cases that required more detailed and complex attention
Receiving Manager
Seafood Wholesalers
February 2013 to January 2017
Receive incoming product, inventory control, and shrink control
● Data entry
● Supervision of production and manage staff of 20
● Quality assurance and customer service
● Reconcile discrepancies between inventory shipped and product received
● Scheduled staff where their strengths where utilize to best work for the company Customer Service Representative/ Research Assistant City of Houston/Fannie Mae
June 2012 to August 2012
Inbound and outbound customer service calls
● Correspondence through email and fax
● Internet research and compiled results into data reports Assistant Seafood Manager
HEB Grocery Supply Chain
March 2003 to January 2012
Provided friendly customer service and resolved customer complaints
● Trained new employees
● Managed 15 employees
● Conducted hiring interviews and terminations
● Oversaw all operating aspects of the department
HONORS, EXTRACURRICULAR ACTIVITIES AND MEMBERSHIPS Dean's List
Alpha Kappa Delta Honor Society
Golden Key Honor Society
Customer Service Representative/Research Assistant Texas Southern University
August 2010 to May 2011
Inbound and outbound customer service calls
● Preparation and administration of exams
● Class instruction and subject tutoring
● Preparation of lecture notes and article editing President
HEB Grocery Supply Chain
August 2008 to August 2009
Polling Judge of Harris County Precinct 124
Alternate Polling Judge for Harris County Precinct 779 Education
Master of Science in Administration of Justice
Texas Southern University - Barbara Jordan-Mickey Leland School of Public Affairs - Houston, TX 2014
Bachelor of Art in Sociology
Texas Southern University - Barbara Jordan-Mickey Leland School of Public Affairs - Houston, TX 2009
Associate's degree
Commercial Driver's License (CDL)
Class A
Expires: February 2025
State: TX
Endorsements: P (Passenger vehicles)
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (10+ years)
• RETAIL SALES (10+ years)
• 38 WPM (3 years)
• MANAGERIAL (10+ years)
• Customer Support (10+ years)
• Customer Care (7 years)
• Call Center (1 year)
• CSR (10+ years)
• Commercial Driving (Less than 1 year)
• Driving (1 year)
• Tractor-Trailer (Less than 1 year)
• Microsoft Office
• Typing
• Sales
• Upselling
• Delivery driver experience
• Time management
• English
• Microsoft Access
Certifications and Licenses
CDL A
October 2019 to February 2025
Driver's License
Food Handler Certification
Non-CDL Class C
Assessments
Customer Service Skills — Proficient
November 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
● More than 30 years of customer service and managerial experience
● Type 38 WPM
● Proficient in Microsoft Office Suite and internet navigation
● Dedicated team player and quick learner
● Outstanding oral and written communication skills
Contact this candidate