Customer Service Specialist

WILLY J. SASSO

Friendly and resourceful Customer Service Professional with over 3 years of direct Customer Service Support experience and 10 years in other fast-paced environments, including Hospitality, Retail, and most Client-Facing Roles. Strong communicator, dependable problem-solver, and quick tech learner, passionate about providing excellent service and creating positive customer experiences. Seeking a role that values relationship-building, initiative, and reliability. Core Skills

Work History

Customer Service Specialist

Tad PGS / PDS Defense (Adecco Group), Chicago, IL February 2022 - Current Dog Walker & Client Relations Specialist

Urban Tailz, Chicago, IL September 2018 - December 2022 Server

Flo and Santos, Chicago, IL July 2014 - February 2017 Education

Columbia College Chicago at Chicago, Il

Bachelor of Arts in Musical Theater And Comedy Writing May 2014 Chicago, IL 60613

303-***-**** *********@*****.***

Remote Customer Support & Administrative

Support

Strong Customer Engagement; Team-Oriented

and Reliable

Tech Proficient: Microsoft Teams, Outlook,

Excel, Google Voice; quick to learn new tools

(Slack, Discord, etc.)

Hospitality & Table Service Experience in

High-Volume, Fast-Paced Environments

Primary point of contact for associate inquiries, resolving issues related to time entry, direct deposit, taxes, benefits, and day-to-day workplace issues.

Manage three separate inboxes and two phone lines, averaging 20-30 emails and 10+ calls daily. Ensure friendly, efficient, and effective resolution for each customer interaction; consistently recognized for going above and beyond to assist team members and clients. Managed daily walking schedules for a large, loyal client base across Chicago, providing regular updates and responsive support via phone, text, and company app. Known for exceptional reliability and consistency—trusted by clients to independently care for their pets and access their homes, even after leaving the company. Delivered exceptional table service in a fast-paced, high-volume restaurant environment, ensuring customer satisfaction throughout their dining experience.

Collaborated with my fellow servers to ensure smooth operations and timely service, contributing to overall restaurant success.

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