Customer Service Store Manager

Alicia Vargus

Reading, MA ***** • PHONE 857-***-**** • **************@*****.***

EDUCATION

Catherine Hinds Woburn, MA

Licensed Esthetician 2004

Stoneham High School Stoneham, MA

General Studies 2003

EXPERIENCE

Boston Beauty Supply Wakefield, MA

Store Manager 2013-Present

• Managed beauty specialists & consultants of products while developed plans to increase sales

• Developed a strong team while also training employees if required

• Hired & trained various beauty specialists while also coordinating training activities

• Designed & reviewed presentations for products

• Ensured compliance to all company policies & procedures

• Maintained all expenses for store while achieving all targets

• Handled customer service issues while addressing any complaints

• Developed effective marketing strategies

• Attended training seminars to learn about new product lines

• Routinely checked inventory of beauty supplies & placed product orders

• Set monthly goals & held regular staff meetings

• Performed & arranged cosmetic demonstrations

Boston Beauty Supply Wakefield, MA

Sales Associate 2005-1/2013

• Greeted customers

• Responded to customer inquires

• Managed financial transactions

• Assisted customers with product selection while answering inquiries regarding products

SKILLS

• Excellent ability to organize, prioritize, while working in fast paced environment

• Remarkable ability to apply all beauty products according to state regulations

• Ability to effectively interact with all levels of personnel within a network

• Ability to work well in a fast pace environment

• Excellent customer service skills

• Outstanding interpersonal & telephone skills

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