Information Technology Support Specialist
Resume:
SUMMARY OF QUALIFICATIONS
SUMMARY
Behavioral Aide for Pediatric Therapy December 2023 – Present 30 hours/week Point Quest Inc. – Apple Valley, CA
Provide one-on-one support for pediatric clients with Autism Spectrum Disorder in behavioral therapy sessions.
Assist in implementing Applied Behavior Analysis (ABA) treatment plans developed by Board- Certified Behavior Analysts (BCBAs).
Operate and troubleshoot educational tablets and learning software used during sessions; ensure correct configuration and user accessibility. Record data electronically on client progress using digital platforms; maintain secure digital logs in compliance with HIPAA.
Coordinate remotely with clinical supervisors to address emerging behavioral challenges and adjust support plans.
Train and guide family members on basic device usage and therapy apps to ensure continuity of learning at home.
Recognized for exceptional patience and ability to de-escalate challenging behaviors using positive reinforcement strategies.
To obtain a position with Information Technology Services at Fort Irwin as an Information Technology Support Specialist, where I can utilize my experience in technical support, system troubleshooting, customer service, and residential management. I bring over a decade of combined experience in managing client needs, supporting behavioral services, and pursuing formal education in cybersecurity and information systems.
TERRELL MILLON
Address:
Phone:
Email:
Barstow, CA
*************@*****.***
Citizenship: United States
Veteran Status: No
Availability: Available upon request
Relocation: Willing to relocate
WORK EXPERIENCE
Over 10 years of experience supporting clients in behavioral, residential, and secure settings Demonstrated ability to troubleshoot, install, and configure software and hardware components Currently pursuing advanced studies in Cybersecurity and Early Childhood Development with a focus on special needs populations
Strong interpersonal skills and experience providing user support and training in both formal and informal settings
Proficient in Microsoft Office, data entry, and report documentation Proven capacity to manage and maintain operational policies, work in compliance-based environments, and support multidisciplinary teams
House Manager / Assistant Manager – Residential Support May 2017 – Present 40+ hours/week Colleen’s Care – San Bernardino, CA
Supervised daily operations across four residential properties serving justice-involved individuals, clients on probation, and Department of Behavioral Health (DBH) clients. Coordinated maintenance of IT and non-IT assets, including Wi-Fi routers, electronic locks, surveillance monitors, and office computer systems. Managed scheduling, staff coordination, and client intake using digital calendars and records software.
Maintained secure digital and paper records for residents, documenting medications, behavioral incidents, and support services.
Served as point of contact for social workers, probation officers, and case managers—resolving client requests and supporting service coordination. Assisted in the implementation of standard operating procedures (SOPs), helping to draft and revise instructions for crisis response and client interactions. Mentored and trained new support staff in policy adherence, IT use (email, scheduling systems), and resident engagement procedures.
TERRELL MILLON
Address:
Phone:
Email:
Barstow, CA
*************@*****.***
Citizenship: United States
Veteran Status: No
Availability: Available upon request
Relocation: Willing to relocate
WORK EXPERIENCE
Truck Driver (Class A, OTR) 2016 – 2017 40 hours/week C.R. England – Salt Lake City, UT
Operated GPS and fleet logistics systems for long-distance deliveries across the western United States.
Monitored and updated electronic driver logs (ELDs), complying with federal transportation standards.
Coordinated truck maintenance and system diagnostics through onboard software, reporting mechanical issues to dispatch.
Required strong familiarity with mobile device technology, electronic logbooks, and DOT compliance systems.
House Manager November 2016 – May 2017 40 hours/week Lelani’s Room and Board – San Bernardino, CA
Managed three residential units on a single property for at-risk adults and transitional housing clients.
Facilitated electronic communication with social workers and external agencies via email and cloud platforms.
Conducted client orientation, input data into client tracking systems, and maintained confidentiality of all records.
Oversaw utilities including internet service setup, ensuring proper Wi-Fi access and system functionality for residents.
Tracked supply orders and coordinated with vendors using digital spreadsheets. Security Guard Officer January 2014 – October 2014 40 hours/week Securitas Security Services USA – Inland Empire, CA Patrolled secured truck yards and monitored surveillance systems using digital monitoring software.
Maintained detailed incident logs and submitted daily electronic reports to supervisors. Conducted vehicle access control with handheld scanning devices and badge authentication tools.
Enforced IT asset control procedures by verifying storage trailer access and cross-checking manifests.
Correctional Officer October 2003 – April 2004 40 hours/week0 Maranatha State Penitentiary – Adelanto, CA
Managed three residential units on a single property for at-risk adults and transitional housing clients.
Facilitated electronic communication with social workers and external agencies via email and cloud platforms.
Conducted client orientation, input data into client tracking systems, and maintained confidentiality of all records.
Oversaw utilities including internet service setup, ensuring proper Wi-Fi access and system functionality for residents.
Tracked supply orders and coordinated with vendors using digital spreadsheets. EDUCATION
Certificate in Cybersecurity
Barstow Community College – Barstow, CA
Completed: 2024
Associate of Science in Computer Information Systems Barstow Community College – Barstow, CA
Graduation Date: May 2025
Operating Systems: Windows 10/11, basic Mac OS
Software: Microsoft Office Suite, Google Workspace, behavioral data tracking tools Hardware: Troubleshooting desktops/laptops, basic router/switch setup Support: Ticketing systems, system updates, user training Security: Familiarity with cybersecurity best practices, data handling IT SKILLS
TERRELL MILLON
Address:
Phone:
Email:
Barstow, CA
*************@*****.***
Citizenship: United States
Veteran Status: No
Availability: Available upon request
Relocation: Willing to relocate
G.E.D. High School Equivalent
Chaffey Adult School
Graduated 1998
Pursuing: AS in Early Childhood Development – Special Needs Emphasis Barstow Community College – Barstow, CA
Expected Graduation: May 2026
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