Rick Ward
**** ******** ** ********, **. *****
206-***-****(Cell) ****.****@*********.***
(1) Rick Ward LinkedIn
SUMMARY
Seasoned Sr. Storage Architect with over 35 years of global experience designing, planning, and executing enterprise SAN and NAS storage solutions. Proven expertise in leading engineering initiatives to deliver scalable, high-performance, and reliable storage services across complex IT environments.
Core Competencies and Technologies:
NetApp Technologies: ONTAP, System Manager, BlueXP (GCBDR, GCS), StorageGRID
Data Protection & Backup: Veeam (v9–12.x), NetBackup Enterprise (v5.1–10.5x), ExaGrid (all models)
Cloud & Virtualization: Storage Cloud Management (AWS, CVO, GCP, Azure)
Automation & Orchestration: Ansible, Kubernetes, scripting with PowerShell, Bash, Python
Authentication & Directory Services: AD migration and management, transition from legacy solutions (Centrify, SSSD) to modern tools (AD Bridge)
Server & System Administration: Unix/Linux (Red Hat, all versions), Windows Server, Dell/HP/Compaq hardware
Enterprise Services: Microsoft Clustering Services, SQL Server (2000–2012), SharePoint Portal Server, NetIQ
SAN & NAS Infrastructure: EMC CLARiiON and VMAX (Navisphere), NAS filers, Nimble Storage
Tape & Archival Systems: ACSLS (7.x.x)
Security & Compliance: Adherence to ISO 27001, NIST 800-53/171, CMMC standards
Project Leadership: ISO9000 IT Project Management, systems operations engineering, enterprise messaging
PROFESSIONAL EXPERIENCE
SAP/Concur – Bellevue, WA
Senior Storage & Recovery Architect
December 2015 – December 2024
Designed, planned, and executed enterprise SAN/NAS storage architectures, supporting critical infrastructure across global data centers and cloud platforms.
Engineered and led the migration of storage and disaster recovery (DR) environments from co-located facilities to major cloud providers including AWS, Google Cloud, and Azure.
Administered and optimized operational backup and disaster recovery solutions using NetBackup and Veeam, ensuring availability and data integrity across the U.S., Europe, and Pacific Rim.
Delivered day-to-day operational support for NetApp storage systems, including performance tuning, capacity expansion, and issue resolution.
Created automation scripts to streamline backup and storage provisioning tasks, and standardized deployment procedures across enterprise platforms using PowerShell and Bash.
Collaborated with project teams to assess dependencies and impact of storage transitions on application and server environments.
Played a key role in cloud platform development, contributing to scalable and secure storage solutions for AWS, Azure, and GCP.
Led large-scale data migrations and DR implementations, including long-term retention planning (7+ years) and capacity forecasting.
Supported multi-tier disk and tape backup solutions including ExaGrid, NetApp, and NAS infrastructure.
Participated in change and project management processes, ensuring compliance with enterprise IT policies and regulatory standards (e.g., ISO 27001, NIST 800-53/171).
Provided leadership in the design, implementation, and lifecycle management of backup, DR, and storage services in highly regulated environments.
Univar / TEKSystems – Redmond, WA
Senior Storage & Recovery Engineer
July 2015 – December 2015
Designed, built, and supported enterprise SAN and NAS storage environments, ensuring reliable and scalable storage infrastructure.
Managed day-to-day backup operations using Veritas NetBackup, with a focus on data integrity, disaster recovery, and performance optimization.
Provided advanced troubleshooting and operational support for DataDomain and EMC disk-based backup systems.
Supported mainframe backup environments through Disk Library for Mainframe (DLm), ensuring seamless backup and recovery for z/OS systems.
Contributed to enterprise storage automation by standardizing deployment and support processes for client and media servers.
Developed documentation and procedures for consistent implementation and recovery practices across storage environments.
Performed backup and storage capacity planning, usage reporting, and optimization aligned with business continuity goals.
Engaged in project management activities using established change management protocols to support business-driven initiatives.
Actively participated in DR planning and implementation to meet organizational data retention and compliance requirements.
Collaborated cross-functionally with teams to align storage solutions with broader enterprise infrastructure and compliance standards, including ISO 27001 and NIST frameworks.
HP / TEKSystems – Seattle, WA
Senior Storage & Recovery Engineer
July 2009 – February 2015
Designed and implemented enterprise backup and recovery solutions, focusing on scalable architecture and high availability using Veritas NetBackup.
Administered daily backup operations, including capacity management, incident response, and recovery testing across disk- and tape-based infrastructures.
Provided advanced troubleshooting and support for EMC DataDomain and disk-based storage systems integrated with NetBackup.
Maintained and supported large-scale DISK backup environments using a variety of Blade components and tape libraries.
Engineered and integrated enterprise SAN infrastructure using EMC Symmetrix, CLARiiON systems, and Brocade fibre channel switches.
Configured and deployed Emulex 9000 series SCSI and fibre channel HBAs to support direct fibre connectivity for large-scale StorageTek tape libraries (SCALAR 100–8500 series).
Developed and maintained standardized implementation procedures for enterprise media and client server environments to ensure consistency and compliance.
Utilized Maximo ticketing system for issue tracking, resolution, and documentation of storage and backup incidents.
Conducted backup capacity planning and performance reporting to support long-term infrastructure scalability and optimization.
Collaborated with infrastructure teams to align storage operations with enterprise architecture goals and security compliance frameworks, including ISO 27001 and NIST 800-53/171.
Siemens Business Services – Seattle, WA
Senior Systems Administrator – JPMorgan Chase Account
October 2007 – June 2009
Provided daily operational support for production, development, and test backup environments, ensuring high availability and data protection using Veritas NetBackup 6.x.
Supported enterprise Microsoft Exchange environments (2000, 2003, 2007), including backup and recovery operations aligned with business continuity objectives.
Maintained and automated UNIX Business Continuance Volume (BCV) processes through SWIBB scripting to streamline data replication workflows.
Applied in-depth knowledge of SYMMIR commands for managing EMC Symmetrix and CLARiiON SAN hardware, including LUN masking and volume replication tasks.
Administered near-line and offsite backup solutions across disk and tape media, including automated media rotation strategies for compliance and retention.
Engineered and supported SAN infrastructure involving EMC Symmetrix/CLARiiON systems and Brocade fibre channel switches.
Deployed and configured Emulex 9000 SCSI and fibre channel HBAs for direct fibre connectivity to large-scale StorageTek libraries (SCALAR 100–8500 series).
Developed and maintained automation scripts on Windows Server 2003 using PERL and WHCL to enhance backup system efficiency and accuracy.
Utilized enterprise ticketing platforms (Remedy, Clarify, Peregrine) to document and resolve incidents in accordance with service-level agreements.
Conducted backup capacity forecasting and performance reporting to support infrastructure growth and resource optimization.
Acted as team lead for change management initiatives, ensuring adherence to enterprise ITIL-based processes and compliance frameworks.
EMC2, Bellevue, WA 05/2006 – 09/2007
Lab Manager
Engineered and implemented a boxed software solution for centralization of all assets using SQL2005 and IIS 6.0
Managed day to day support of large Develop and Engineering Lab with emphasis on integration of MS Product Development to existing/future EMC products.
Track asset via software solution that allows CHECK-IN/OUT of all lab resources via client or web interface.
Track associated costs of power utilization for lab
Monitor and maintain lab equipment for support and replacement.
Long range planning on lab use and expansion for additional equipment.
Muckleshoot Tribe, Auburn, WA 11/2005 – 11/2006
Systems Administrator
Project managing up to 4 concurrent projects at any one time
Re-Engineered ISP connectivity and network design for servers and workstations support.
Re-Engineered WIN2K Enterprise, AD, DDNS, DHCP, WINS, and IIS 6.0 for WIN2K3 upgrade.
Developed a full backup solution for both hardware and software using VERITAS products
Engineered and deployed an enterprise based Virus Solution (McAfee Enterprise Suite)
Configured GPO’s for automation of clients for updates and profile based security access based on newly developed standards for AD GROUP’s and associated access levels.
Daily systems support of production, test and dev backup environments
Daily operational support for Exchange Enterprise Servers 2000, 2003, 2007
Maintain 3 independent Class II gaming systems. This included 1000+ PC’s combined running 3 independent and proprietary applications
Systems Administrator for HR and Financial Systems – MAS90
Media rotation for daily and offsite backups
Scripting on Win2K3 using PERL.
IBM/Siemens Business Services, Seattle, WA 06/2003 – 10/2005
Senior Systems Administrator on JPM Chase account
Daily systems support of production, test and dev backup environments
Daily operational backup workload using NetBackup 6.x
Daily operational support for Exchange Enterprise Servers 2000, 2003, 2007
Support of UNIX BCV operations via SWIBB process (automated scripting of BCV’s)
Understanding and knowledge of SYMMIR commands and SYMMETRIX CLARiiON hardware
Media rotation for offsite and nearline backups
Scripting on Win2K3 using PERL language and WHCL.
Resolving tickets using caller tracking system (Remedy, Clarify and Peregrine)
Supporting a near-line backup solution via several Disk/Tape Blade components.
Casey Family Programs, Seattle, WA 08/1999 – 11/2002
IT Director/Senior Systems Engineer
Project managing up to 8 concurrent projects at any one time
Re-Engineered ISP connectivity and network design for servers and workstations support.
Re-Engineered WIN2K Enterprise, AD, DDNS, DHCP, WINS, and IIS 6.0 for WIN2K3 upgrade.
Developed a full backup solution for both hardware and software using VERITAS products
Engineered and deployed an enterprise based Virus Solution (McAfee Enterprise Suite)
Configured GPO’s for automation of clients for updates and profile based security access based on newly developed standards for AD GROUP’s and associated access levels.
Daily systems support of production, test and dev backup environments
Daily operational support for Exchange Enterprise Servers 2000, 2003, 2007
Maintain 3 independent Class II gaming systems. This included 1000+ PC’s combined running 3 independent and proprietary applications
Systems Administrator for HR and Financial Systems – MAS90
Media rotation for daily and offsite backups
Scripting on Win2K3 using PERL.
Corbis Corporation, Bellevue, WA 02/1998 – 07/1999
Senior Systems Engineer
Daily systems support of production, test and dev backup environments
Migration to Windows Enterprise version 2000 and AD
Migration for Exchange Enterprise Servers 2000
Daily operational support for Exchange Enterprise Servers 2000
Daily design and third tier operational support of internal IMAGE DB system (TEXAS) for all core IMAGES.
Engineer, Build and Migration to new FINANCE App (One World) from old outdated systems.
Developed and Prepared for all Y2K identifications and provide remedies and tested fallbacks in case of DATE issues.
Lead of team for using Enterprise Change management processes.
CERTIFICATIONS/TRAINING
MCP Implementing and Supporting Microsoft Systems Management Server 2.0 (exam 70-086)
MCP Microsoft Exchange Server 5.5 (exam 70-081)
MCP Installing, Configuring, and Administering Microsoft Windows 2000 Server (exam 70-215)
MCP Managing a Microsoft Windows 2000 Network Environment (exam 70-218)
MCP Microsoft Installing, Configuring, and Administering Microsoft Exchange 2000 Server (Exam 70-224)
Veritas – NetBackup – Certificate
Veeam Enterprise Certificate
MCSE Certification