Technical Support Customer Service

ISRAEL CARRADERO

******************@*****.*** 719-***-**** Colorado Springs, CO 80905

PROFESSIONAL SUMMARY

Detail-oriented and bilingual (Spanish-English) professional with over 20 years of experience in customer service, technical support, and order coordination. Proven ability to communicate effectively with diverse clients and coworkers, resolve issues efficiently, and manage multiple responsibilities remotely. Adept at supporting customers and internal teams with professionalism and care. Seeking a remote opportunity where bilingual communication, organizational strengths, and technical knowledge are valued. CORE SKILLS

• Fluent in Spanish & English (Native/Bilingual Proficiency)

• Remote Customer Support

• Email & Phone Communication

• Product Knowledge & Recommendations

• Order Processing & Fulfillment

• Time Management & Multitasking

• Inventory Management

• Team Collaboration (Virtual & On-Site)

• Conflict Resolution

PROFESSIONAL EXPERIENCE

Parts Professional

Toyota of Colorado Springs — Colorado Springs, CO

08/1999 – 01/2024

• Provided expert assistance to both retail and wholesale customers in English and Spanish.

• Collaborated with over 12 technicians to identify and locate correct parts via electronic parts catalog, ensuring timely service delivery.

• Managed special orders from the manufacturer, updating clients on estimated delivery times.

• Communicated shipping updates and delays clearly to maintain high customer satisfaction.

• Maintained organized parts inventory for fast and accurate fulfillment.

• Developed a trusted relationship with customers by offering precise product recommendations and bilingual support.

• Worked closely with internal teams, demonstrating strong virtual collaboration skills. EDUCATION

High School Diploma

American School of Correspondence — Lansing, IL 1998 CERTIFICATIONS

Certified Toyota Master Parts Professional

Toyota of Colorado Springs — 2007–2023

LANGUAGES

Spanish — Native / Bilingual Proficiency

English — Fluent

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