Customer Service Security Guard
Resume:
BONNIE BOULEY
SKILLS
• Sales
• Customer service
• Pest control
• Surveillance
• Security
• Typing
• Loss prevention
• Animal restraint
• Leadership
• Hospital experience
• Marketing
• Front desk
• Customer support
• Equine experience
• Cold calling
• Driving
• Integrity
• Good people skills
• De-escalation tactics
Advance weapon and self defense
tactics
•
• Good under pressure
• Hotel experience
• English
• Various customer service seasonal jobs
• Insurance Sales
• Conflict management
• Insurance sales
CERTIFICATIONS
• First Aid Certification
Experienced armed / unarmed security. Officially 4 years now in the valley through DPS. In house for private security 3 years, In Northern Az. fire watch and private property watch! Current CPR, First Aid, and AED cert. Have experience in hospital setting and experience with real medical emergencies and threats.
Calm and collected under pressure and Great work ethic, self starter. Great customer service skills and soft skills as well. ACCOMPLISHMENTS
I am a new Az licensed life insurance agent and this is my side hustle! WORK HISTORY
November 2020 - Current
Armed/Unarmed Security Guard Wild west security LLC, Phoenix, AZ March 2020 - Current
Security Superior Protection Services, Phoenix, AZ December 2019 - Current
Security Guard (Unarmed) Schimmel security, & Proem security, Mesa, AZ
• Armed security guard for Shane Co
• Unarmed security guard for events, artist gate
• VIP
• Unarmed security guard for healthcare facilities
• Various contracts for armed security.
• Back up Security for a busy Hospital building in phoenix,Az. Hired for backup security help for the screenings at the busy hospital clinic and pharmacy building during COVID outbreak until contract ended
•
• Security for DCS and other govt buildings
worked at Department of child safety with this company for a little while during COVID.
•
• Have unarmed and armed card
• Have done Armed and unarmed guard posts
• I have Tier 1, tier 2, and tier 3 Armed guard training
• Certificate for weapons and self defense tactics
• Have my CCW
• Defensive pistol, some MMA background
• Tier 3 for my armed guard card and certificate
• Was unofficial security for 2 years at private ranch up northern AZ
• And for fire watches and private security (in house)
• I have worked at many events, concerts back stage, VIP
• Worked side by side with other security companies
• Helped run security teams
I've worked at a very busy Hospital building clinic, for Superior protection services
•
CONTACT
Gilbert, AZ 85295
**************@*****.***
Bold Profile
• AED Certification
• CPR Certification
• Guard Card
• Driver's License
• Armed Security License
AZ, Armed security license, 12/2021,
12/2023, 1743326
•
Weapons and self defense cert.
Classes, 06/2021
•
Concealed weapons permit(CCW),
04/2022, 04/2027
•
ASSESSMENTS
Customer service, Proficient, 10/2021,
Identifying and resolving common
customer issues
•
Sales skills, Proficient, 02/2021,
Influencing and negotiating with
customers
•
September 2023 - February 2024
Security Guard Elite sports, Mesa, AZ
May 2021 - October 2022
Loss Prevention Agent Nordstrom Rack( Seasonal between contracts), Gilbert, AZ
March 2000 - October 2019
Horse Trainer/Riding Instructor Bonnie's Horsemanship, Yavapai County,Az
December 2017 - June 2018
Pest Control /Sales Fox Pest Control, Logan, UT
I did security for the NHRA a few year and was in charge of the Clubhouse
•
• VIP
Back stage security, artist gate, along with some other big names at concerts for the artists coming in and out
•
• I've worked mags & pat downs and wands
• I was a guard for the first road rave and another drive-in concert I have done security at a few high rise buildings, government buildings, and surveillance as well and patrol
•
• Some Loss prevention at retail stores
• I've helped recruit for a few companies as well
I have helped run teams at events for a few diff event security companies over the years
•
• Was the armed guard for Shane Co
• In Chandler, AZ for almost a yr.
• This was a second job, for 2-3
• 12 hr shifts on top of my current fulltime armed security job
• Security guard for very busy, Large sports complex in mesa
• Crowd control
• Evacuations, fire watch, lost children
• Crowd control
• Security for sports events they had there at very large facilities
• Write reports for any incidents
Cameras, patrol grounds, dealing with fights and trespassers, lock up grounds at night and patrol.
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Seasonal off and on a Loss prevention for Nordstrom rack between contracts
•
• This was a temp job between my armed security jobs
• Training, lessons, sales
• Rehab, conditioning
• Private party equestrian services
• Barn management, coaching
• Schooling shows and speed events
• Barefoot trimming 12+yrs
• Vet approved.
Assisted owners in addressing specific behavioral issues through targeted training techniques, fostering better communication between horse and rider.
•
Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
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• Customer service phones, scheduling, billing, follow-up calls, cold calls
• Loved doing this job
• Was sad to leave
• Left due to forced move, divorce.
EDUCATION
January 1999
High school diploma or GED
Chandler High School, Chandler, AZ
Contact this candidate